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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    iOS 8 displays connection error for uploaded files

    Asked by seanmccaskill on September 29, 2014 at 09:54 AM

    Hello,

     

    I have a few forms that have upload fields for images that we have been using for a long time with successful entries on mobile devices. These same forms that use to work great now seem to have issues with iOS8. I have tried a couple of different browsers on mobile devices (Safari, iCab, etc.) and they all seem to throw and error on iOS8 devices. These forms still seem to work correctly on the devices still running iOS7.X

    Are there any known issues or limitations with JotForm and this new Apple iOS? If so, when can we expect a fix. If not, please check it out.

    ios8 JotForm Mobile check different
  • Profile Image
    JotForm Support

    Answered by KadeJM on September 29, 2014 at 10:58 AM

    Yes there was a minor problem with uploading files using iOS 8 which was entirely an iOS 8 problem that we have no control over. It was botched even more by Apple for those who got the 8.0.1 hotfix which was then pulled by Apple immediately due to several unexpected problems.

    To fully resolve this issue please update your iOS 8 device to iOS 8.0.2 which should fix it.

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    Answered by pixelpie on September 30, 2014 at 08:12 AM

     

     

    But I do have updated my iPad to iOS8.0.2 and I'm not able to send the report!

    The page seems to try to load, but closes and gives the message "Safari couldn't open the page since the network connection was lost" (which it wasn't...)! This happens when I'm attaching a pic.

    Without a pic, the upload works, but since the possibility to attach a picture of the customer's business card is one of the major benefits, this HAS to be fixed, otherwise I see no reason for paying....

     

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    JotForm Support

    Answered by KadeJM on September 30, 2014 at 09:37 AM

    @ pixelpie

    I see you are having a related issue so I have split yours off into it's own thread here.