Why are notifications no longer being sent to me?

  • rsapparel
    Asked on October 5, 2014 at 9:37 AM

    On Friday we noticed notifications weren't being sent via email to us when forms are submitted.

     

    We need this fixed right away.  Please help.  This has never happened before and we must be notified.

  • Charlie
    Replied on October 5, 2014 at 9:48 AM

    Hi rsapparel,

    We need more details on to what form you are having problems, please write us back again.

    If you are having problems with notifications you can check this tutorial links:

    Setting up email notifications

    Prevent email bouncing issues

    Let us know if these fixes the problem.

     

    Thanks.

     

     

  • rsapparel
    Replied on October 5, 2014 at 10:16 AM

    The only forms that were used since Friday are our Generic Payment Submission form and VIP Event Registration Form

     

    Neither forms are being emailed.

     

    NOTE:  Up until Friday evening the Generic Payment form was working fine, as was the VIP Event Registration.  We had been receiving registrations and submissions normally all week long.

     

    Please advise.

  • rsapparel
    Replied on October 5, 2014 at 10:22 AM

    We did check to see if our email address is in the bounce list and it's not.

  • Charlie
    Replied on October 5, 2014 at 11:20 AM

    Hi rsapparel,

    You can follow what my colleague Shadae said, I've cloned your forms and tried doing a filled in test email.

    Why are notifications no longer being sent to me? Image 1 Screenshot 40

     

     Why are notifications no longer being sent to me? Image 2 Screenshot 51


    I received an email notification from both forms in my email. I've also checked your email if it's in the bounce list. Can you try using a different email in your end to see if it works?

    Also please fill in the Sender Name in the Notification Settings, as also mentioned by Shadae.

    Why are notifications no longer being sent to me? Image 3 Screenshot 62

    As mentioned in the How to prevent bounce list issues tutorial.

    Note: If you leave the "Sender Name" with "Please Select" as a value, e-mail servers will likely reject messages coming from our servers as SPAM. This will cause the recipient's address to end up in our bounce list.

     

    Let us know if this solves the problem.

    Thanks.

  • rsapparel
    Replied on October 6, 2014 at 10:52 AM

    Okay.  I've changed all these things and tested our orders@teeparties.net email - and added another email to test - none of the test emails are coming through. 

     

    I even checked our spam and there isn't anything in there.


    We noticed another form came through yesterday, but we didn't receive it yet again.

     

    I am banging my head against the wall - please help us figure out something else - no emails are coming through yet.

  • Charlie
    Replied on October 6, 2014 at 11:22 AM

    Hi rsapparel,

    I've check one of your forms, using the "Tee Parties Submission Form", and used my email to receive a notification.

    Why are notifications no longer being sent to me? Image 1 Screenshot 20

     

    I received an email notification with the test values above. Please change the orders@teeparties.net with a different email, if possible a gmail or yahoo just to check. Also please take note that if you set up another email notification/notifier, having 2 at the same time, this setting would probably cause a problem.

    Also please check the email or website hosting domain you have, there might me some quota limit or changes in your setting. 

    Hope this helps.