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  • Profile Image

    Why are notifications no longer being sent to me?

    Asked by rsapparel on October 05, 2014 at 09:37 AM

    On Friday we noticed notifications weren't being sent via email to us when forms are submitted.

     

    We need this fixed right away.  Please help.  This has never happened before and we must be notified.

    email notifications email notifications email not sent
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    JotForm Support

    Answered by Charlie on October 05, 2014 at 09:48 AM

    Hi rsapparel,

    We need more details on to what form you are having problems, please write us back again.

    If you are having problems with notifications you can check this tutorial links:

    Setting up email notifications

    Prevent email bouncing issues

    Let us know if these fixes the problem.

     

    Thanks.

     

     

  • Profile Image

    Answered by rsapparel on October 05, 2014 at 10:16 AM

    The only forms that were used since Friday are our Generic Payment Submission form and VIP Event Registration Form

     

    Neither forms are being emailed.

     

    NOTE:  Up until Friday evening the Generic Payment form was working fine, as was the VIP Event Registration.  We had been receiving registrations and submissions normally all week long.

     

    Please advise.

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    Answered by rsapparel on October 05, 2014 at 10:22 AM

    We did check to see if our email address is in the bounce list and it's not.

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    Answered by Shadae on October 05, 2014 at 11:15 AM

    Hi rsapparel,

    Thank you for the additional information. I took a look at those two forms and I am seeing that some information is missing from your notification alert, in your sender settings. This would cause an issue with your email not being sent to you.

    You will need to go into your notifications on your form and add a Sender Name

    To do this, you would need to access your email alert and select the notification that you have set up.

    You would then click on the "Reply-to and Recipient Settings" option

    You would then select an option for your Sender name.

    I hope this helps! Please inform us if you need further assistance.

  • Profile Image
    JotForm Support

    Answered by Charlie on October 05, 2014 at 11:20 AM

    Hi rsapparel,

    You can follow what my colleague Shadae said, I've cloned your forms and tried doing a filled in test email.

     

     


    I received an email notification from both forms in my email. I've also checked your email if it's in the bounce list. Can you try using a different email in your end to see if it works?

    Also please fill in the Sender Name in the Notification Settings, as also mentioned by Shadae.

    As mentioned in the How to prevent bounce list issues tutorial.

    Note: If you leave the "Sender Name" with "Please Select" as a value, e-mail servers will likely reject messages coming from our servers as SPAM. This will cause the recipient's address to end up in our bounce list.

     

    Let us know if this solves the problem.

    Thanks.

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    Answered by rsapparel on October 06, 2014 at 10:52 AM

    Okay.  I've changed all these things and tested our orders@teeparties.net email - and added another email to test - none of the test emails are coming through. 

     

    I even checked our spam and there isn't anything in there.


    We noticed another form came through yesterday, but we didn't receive it yet again.

     

    I am banging my head against the wall - please help us figure out something else - no emails are coming through yet.

  • Profile Image
    JotForm Support

    Answered by Charlie on October 06, 2014 at 11:22 AM

    Hi rsapparel,

    I've check one of your forms, using the "Tee Parties Submission Form", and used my email to receive a notification.

     

    I received an email notification with the test values above. Please change the orders@teeparties.net with a different email, if possible a gmail or yahoo just to check. Also please take note that if you set up another email notification/notifier, having 2 at the same time, this setting would probably cause a problem.

    Also please check the email or website hosting domain you have, there might me some quota limit or changes in your setting. 

    Hope this helps.