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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When I got the test form through in my Inbox, a lot of the info wasn’t there like phone and email address.

    Asked by Arion444 on October 06, 2014 at 07:12 AM
    there...like phone and email address.
    email notifications field name
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    JotForm Support

    Answered by Jan on October 06, 2014 at 09:07 AM

    Hi Arion444,

    I verified your issue by cloning your form. I found out that on your Email Alerts Notification, it does not match the field name. Please check the screenshot below.

     

    To resolve your issue, please try deleting this notification and creating a new one. Here is a guide on Setting up Email Notifications in case you need it. It should show you all the default fields from the form that you will received in your email.

     

    Hope this helps. Let us know if you still have questions.

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    Answered by Arion444 on October 07, 2014 at 05:29 AM

    This is still not working correctly!! I followed the steps for Email Form Notifications, and the test email I get still has these fields only:

    I'm getting frustrated...what must I do?

         
     
    Question Answer
    Name Dan Brown
    Title  
    Company  
    E-mail  
    Event Location?  
    Existing Customer?

    No

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    Answered by Arion444 on October 07, 2014 at 05:34 AM

    This was my test email to verify the Senders Address

     


    Question Answer
    Confirm {confirm}
    Name {name}
    E-mail {email39}
    Phone Number {phoneNumber}
    Payment Type - Check one {paymentType}
    Do you want to receive our newsletter? {doYou}

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    Answered by Arion444 on October 07, 2014 at 05:45 AM

    Okay, I think I got it figured out. Please clone and check and tell me if there's anything else I need to do.

    Thanks,
    Isaac

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    JotForm Support

    Answered by Jan on October 07, 2014 at 07:17 AM

    Hi Arion444,

    We're glad that you were able to fix it. I checked your form and it shows the notifications correctly. Let us know if you're still having issues.

    Thanks,

    Jan

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    Answered by Arion444 on October 07, 2014 at 09:11 AM
    I did open a new ticket. Not been answered yet. Has to do with editing text color and other changes for fixed fields. Some of the text is illegible on my Web page. .
    Sent from Samsung Mobile
    ...
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    Answered by Ben on October 07, 2014 at 10:47 AM

    Hi Isaac,

    Please take a look at the other thread ( http://www.jotform.com/answers/439548 ) I have replied to you there in regards to your CSS issue.

    Hopefully it will help you, but do let us know about it in that thread :)

    Best Regards,
    Ben