- AmericanaClassicVintageAsked on October 07, 2014 at 01:15 PM
I was updating the form calculation total at the bottom of my form and when it was doing an auto save, all the calculations suddenly disappeared. Therefore, it saved with no calculations and there was no way of getting it back.
I then tried to use form calculations for each of the items and then I was planning to total them up at the bottom. However, the same thing happened while auto saving. That is, all of the calculations for each item completely disappeared.
What is the problem? Is there any way I can get back my calculations? If not, how can I avoid entering a lot of calculations, only to have them suddenly disappear?
Many thanks in advance for your help!
- BenAnswered on October 07, 2014 at 03:59 PM
I am sorry to hear that.
Now what I believe to be the reason for this is that you have probably entered some calculation that it was not able to execute, hence it removed it.
Another reason why it could remove it would be if you got logged out at that point, although I believe that first reason seems more likely because it often happens to everyone, no matter how good we are with it.
No matter the reason it is never a good feeling to loose something especially if there was a lot of it.
Now we have the revisions tool that can help you restore your jotform to any point when your jotform had the calculations working you can see here how to View Form Revision History.
If you can not find any jotform revision that has the required changes, you can also disable the revisions on the jotform you are working on and see if it sticks after you click on Save button.
To disable auto-save you should take a look at this tutorial: How to Disable Auto-Save.
Do let us know if any of the above helps, or let us know what is the jotform you have issues with and tell us what calculations you were doing on it and we will try to recreate the steps and see what is going on.