Embed the form in WP has an issue!

  • Profile Image
    ahmedaallam
    Asked on October 14, 2014 at 03:12 PM

    I embed form 

    http://form.jotform.us/form/42845057152151?

    to my WordPress site but its not working properly

     http://www.nyroyal.com/999999999-2/

    The first page appear but without conditions and the Next button (Select Your Car)  is not responding!?

    may you please tell me what did i do wrong?

     

  • Profile Image
    jonathan
    Answered on October 14, 2014 at 05:06 PM

    Hi,

    I was able to reproduced the problem when I test the jotform embedded on your http://www.nyroyal.com/999999999-2/.

    When I tried using the Next button (Select Your Car), there was no interaction on the form.

    BUT when I did the test using your jotform direct URL http://www.jotform.us/form/42845057152151

    I did not encounter the same issue

     

    I am suspecting that the caused of issue could be script conflict since the jotform was embedded using its script embed code.

    To fix the issue, I suggest you try re-embedding your jotform to your http://www.nyroyal.com/999999999-2/ using its Iframe embed code instead.

    Check this user guide: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Please try this and inform us if issue still persist.

    Thanks.