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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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  • Profile Image

    My form not working on Chrome

    Asked by Patrickdewet on October 16, 2014 at 10:00 AM

    Hi there

     

    I have been dealing with Ashwin and Ben.

     

    My form works fine when viewed with Firefox, but when viewed with Chrome it doesn't.

    Areas that seem to be troublesome:

    - after I select a date from the pop up calender, it doesn't disappear.

    - images on the form don't load

    - the CAPTCHA or anti spam field doesn't load

    I have changed the form to a much simpler one (than the one from the past couple of days) but the problem persists.

    See screen grabs below:

    Grab 1: "My event is at (venue)" field should not be visible unless "yes" is chosen from the "I have reserved a venue" field above it.

    Grab 2: The image does not load and the spam filter does not load.

    Please help.

    Page URL:
    http://stylehire.co.za/order/

    JotForm problem uploads jpg
  • Profile Image
    JotForm Support

    Answered by david on October 16, 2014 at 12:04 PM

    Hi,

    I checked your form in Chrome, FireFox and Safari, all of which loaded all of the elements properly:

    The left side is chrome and the right is FireFox.  We do occasionally have issues with South African users being unable to load certain elements.  Specifically images and widgets.  Here is the current discussion regarding this issue as well as some potential fixes:

    http://www.jotform.com/answers/435739-Resources-not-loading-over-secure-connection-including-captcha-and-other-elements

    We have an open bug ticket and a developer trying to fix the issue.  It appears to be an issue with CloudFlare's added security.

    If possible, continue using FireFox and instruct your users to do the same until we are able to get this sorted.