- optimedAsked on October 16, 2014 at 03:21 PM
I have a form on most pages of my websites which autofill hidden fields (Brand, Model etc...) from the URL parameters of the form.
Once every 4 or 5 times, the 4 hidden fields are empty...?
- JotForm SupportdavidAnswered on October 16, 2014 at 04:27 PM
Could you please give us an example of the URL you are using to populate the form? With that information, we can test the exact setup you are using to pre-populate and see if we are able to reproduce the issue of the hidden fields not being populated. We also would like to make sure the values are being properly passed. Let us know and we will be happy to take a closer look.
- optimedAnswered on October 16, 2014 at 04:45 PM
I am using parameter to prepopulate the field. It is working on and off...
- JotForm SupportdavidAnswered on October 16, 2014 at 05:10 PM
Thank you very much for that information. I was able to modify your link to fit my cloned version of your form. Each submission I made did include the information from the URL:
The only thing I can recommend is trying the iFrame embed method to see if you get more consistent results:
Other than that, I am unsure why the parameters are not being sent every time. They were with my version of the form, however my version is standalone and not embedded to a page.
- optimedAnswered on October 16, 2014 at 05:14 PM
Just to let you know, I selected randomly 25 pages a few weeks ago and I posted the info... Everything was there on my side.
I just can't figure out why I get some submission without the info! :S Are you able to check in my submission the one that have these 4 fields blank and check their browser or something?
- JotForm SupportWelvinAnswered on October 16, 2014 at 06:09 PM
I would say the same, I think a conflict between the form script and your website script is causing the problem to the form.
Re-embedding the form using our iFrame method would fix it. iFrame is recommended when there's a conflict to the page. Please try that and let us know if the issue persists.