We have an approval timeline that ends in deny if certain information i

  • Debbie Catt
    Asked on October 11, 2022 at 7:28 PM

    We have an approval timeline that ends in deny if certain information isn't provided. Is it possible for the approval process to be restarted if the documents are provided later. The original jotform does not need amending, it is supporting evidence that has been requested.
    I've gone into tables and found the record but there is no option to take over the form, as it is showing complete.

  • Christy JotForm Support
    Replied on October 11, 2022 at 11:44 PM

    Hello Debbie,

    Thank you for reaching out to Jotform Support. I can see that you contacted us using a Guest account which is a one-time login feature only, no forms were created. For us to better assist you, can you send the link to your form so I check your workflow?

    Once we hear back from you, we'll be able to help you with this.