What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I never received the autoresponder only the notification

    Asked by emlogodesign on October 21, 2014 at 10:38 AM
    3. I never received the autoresponder only the notification. (I double
    checked my email and it is correct)
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on October 21, 2014 at 10:45 AM

    Hi,

    You are sending your autoresponder email using your own personal email address. Try to switch it to noreply@jotform.com or add your email address through SMTP method:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    https://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    Here's you current settings:

    Changing it to noreply@jotform.com should work.

    Thank you!

  • Profile Image

    Answered by emlogodesign on October 21, 2014 at 11:41 AM
    Okay I tested it with another email of mine and the autoresponder worked,
    but the other 2 errors are still happening. Are you still working on those?
    ...
  • Profile Image
    JotForm Support

    Answered by BDAVID on October 21, 2014 at 01:38 PM

    Good to know that it works now, your other two questions have been addressed on that thread. If you need more help on those, let us know in that thread.