What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    why i get 2 email for each form submit ?

    Asked by george82eg on October 22, 2014 at 09:46 AM

    I used one of your form templates and change it to fit my need . now when any one submit a form I get 2 email . one from Jotform with there submit form . and one from the person email who submit the form but with templates question that I  change



    Page URL:

  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 22, 2014 at 11:57 AM

    Hello george82eg,

    Upon checking your form, I found that you have added two notification email alert in your form. That is the reason why you are receiving two submission emails for every submission you receive. Please check the screenshot below:

    To solve your problem, please go ahead and delete one email alert from your form. The following guide should help you on how to delete email alert:  https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!