What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Error msg says that M/S F/T PAGE EXTENSIONS NOT INSTALLED. It is installed and reinstalled. I need your help!

    Asked by verne on October 24, 2014 at 02:53 PM

    Please advise.  Thank you.

     

    Verlyn Ross

    Page URL:
    www.homesokchomes.com

    and
  • Profile Image
    JotForm Support

    Answered by Kiran on October 24, 2014 at 05:19 PM

    I've just sent a test submission to your JotForm and I was able to submit it normally. Is this JotForm embedded on your website and are you receiving the error message while submitting the form?

    Please provide us with more information along with the webpage URL where your JotForm is embedded and a screenshot if possible that helps us in investigating the issue and guide you in the right direction.

    Thank you.

  • Profile Image

    Answered by verne on October 30, 2014 at 04:12 PM

    Kiran, I'm sorry.  I did not know how to access your response.

    Q,  Is this JotForm embedded on your website?

    A.  I don't know how to tell if it is or not.  It displays the form and allows entry on www.homesokchomes.com  The form worked OK initially.???

    Q.  Are you receiving the error msg. while submitting the form.

    A.  Right after hitting the submit button.

    Thanks for your help

    Verlyn Ross

    ERROR Msg.

    FrontPage Run-Time Component Page

    You have submitted a form or followed a link to a page that requires a web server and the FrontPage Server Extensions to function properly.

    This form or other FrontPage component will work correctly if you publish this web to a web server that has the FrontPage Server Extensions installed.

    Click the <Back> arrow to return to the previous page.

     

  • Profile Image
    JotForm Support

    Answered by Kiran on October 30, 2014 at 04:33 PM

    Okay. I am able to replicate the issue with the form below on your website.

    http://www.homesokchomes.com/Form.htm  

    Is this the one you are referring?

    If so, I see that the form displaying on this particular page is not a form designed in JotForm. I see that the following form from your account which is working correct. But I was not able to locate this JotForm on your website pages.

    http://www.jotform.us/form/41346899725166 

    If you are referring to the same web page provided above, you may replace the existing form with the JotForm. Please visit the following link to see how to embed JotForm on webpages.

    http://www.jotform.com/help/34-Adding-a-Form-to-a-Web-Page 

    Hope this information helps. Please get back to us if you need any further assistance. We will be happy to help.