Error msg says that M/S F/T PAGE EXTENSIONS NOT INSTALLED. It is installed and reinstalled. I need your help!

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    Asked on October 24, 2014 at 02:53 PM

    Please advise.  Thank you.


    Verlyn Ross

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    Answered on October 24, 2014 at 05:19 PM

    I've just sent a test submission to your JotForm and I was able to submit it normally. Is this JotForm embedded on your website and are you receiving the error message while submitting the form?

    Please provide us with more information along with the webpage URL where your JotForm is embedded and a screenshot if possible that helps us in investigating the issue and guide you in the right direction.

    Thank you.

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    Answered on October 30, 2014 at 04:12 PM

    Kiran, I'm sorry.  I did not know how to access your response.

    Q,  Is this JotForm embedded on your website?

    A.  I don't know how to tell if it is or not.  It displays the form and allows entry on  The form worked OK initially.???

    Q.  Are you receiving the error msg. while submitting the form.

    A.  Right after hitting the submit button.

    Thanks for your help

    Verlyn Ross

    ERROR Msg.

    FrontPage Run-Time Component Page

    You have submitted a form or followed a link to a page that requires a web server and the FrontPage Server Extensions to function properly.

    This form or other FrontPage component will work correctly if you publish this web to a web server that has the FrontPage Server Extensions installed.

    Click the <Back> arrow to return to the previous page.


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    Answered on October 30, 2014 at 04:33 PM

    Okay. I am able to replicate the issue with the form below on your website.  

    Is this the one you are referring?

    If so, I see that the form displaying on this particular page is not a form designed in JotForm. I see that the following form from your account which is working correct. But I was not able to locate this JotForm on your website pages. 

    If you are referring to the same web page provided above, you may replace the existing form with the JotForm. Please visit the following link to see how to embed JotForm on webpages. 

    Hope this information helps. Please get back to us if you need any further assistance. We will be happy to help.