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dhalversonAsked on October 27, 2014 at 5:57 PM
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Mike_TReplied on October 27, 2014 at 6:46 PM
The link looks fine when we check it from our end.
https://www.jotform.com/help/229-How-to-Clear-your-Form-Cache
Do you see the link value at the bottom left corner when you hover over the link?
Thank you.
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dhalversonReplied on October 27, 2014 at 7:11 PMOK,
1. The link is dead. Clicking on did not work. Copying it to the browser did not work
2. A search in Google yielded the location to clear the cache.
3. The cache is cleared.
4. Still the same result: Your spreadsheet can be found here:
https://docs.google.com/spreadsheet/ccc?key=An Error occuredForm not found: Form Id is missing or irregular
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Mike_TReplied on October 27, 2014 at 7:31 PM
We will handle the Google Spreadsheet issue via your original thread, but there is a little chance that these issues with the support article links and integration errors can be related.
Can you please copy-paste the link Address URL to this thread?
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dhalversonReplied on October 28, 2014 at 7:21 AMConfused. The “original thread” link is dead. I agree, this has no relation to the integration errors.
What I do find interesting is that I have to keep logging in when I click on “My Forms”, i.e., I log in, choose and edit a form, click on “My Forms” to choose another and there is nothing on the list. I log in again and there are the three on the list.
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Welvin Support Team LeadReplied on October 28, 2014 at 9:10 AM
Can you please take a screenshot of your address bar while you open the link?
For login problems, I would advise clearing your browser cookies for Jotform. Here's how you can manage cookies:
https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
https://support.google.com/chrome/answer/95647?hl=en
After doing this, login again using www.jotform.com domain. Let us know if the issues persists.
Thank you!
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dhalversonReplied on October 28, 2014 at 9:41 AMAlright. I had to open the email in my browser to make the links work. Minor problem.
I don’t have a log in problem. That works. It’s that my list of forms disappears and can only be seen if I log in again – (every time I want to look at my forms list) . Is there any connection with this to my problem of not getting a Google Spreadsheet connection?
Integration Ready!
Your spreadsheet will now automatically receive all submissions to your form.
Your spreadsheet can be found here:
https://docs.google.com/spreadsheet/ccc?key=An Error occuredForm not found: Form Id is missing or irregular
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Welvin Support Team LeadReplied on October 28, 2014 at 9:56 AM
I think both integration and my forms problem are not connected to each other. Still, please try to clear your cookies for Jotform then login again. That should help.
Thank you!
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dhalversonReplied on October 28, 2014 at 10:11 AMWell, that did help. Thank you. Still, the main problem still exists.
Your spreadsheet can be found here:
https://docs.google.com/spreadsheet/ccc?key=An Error occuredForm not found: Form Id is missing or irregular
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Welvin Support Team LeadReplied on October 28, 2014 at 10:12 AM
Please use this thread for the Integration problem: http://www.jotform.com/answers/448732.
Thank you!