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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Some of our clients are reporting that the form is not visible to my website

    Asked by birdingafrica on October 29, 2014 at 01:45 AM
    Hello, the evaluation jot form is not working on our website - please can you check why our clients can not see it?


    please reply to: amanda@birdingafrica.com

    Page URL:

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    JotForm Support

    Answered by Charlie on October 29, 2014 at 08:50 AM


    Upon checking your account, it seems that the forms are live and active. I also checked the link you gave and the form is showing up. I cloned your form and tried to do a test submission, it seems to work fine in my end.

    May I ask what your clients are seeing? What browser's are they using and if an error message is being displayed?

    We'll wait for your response.

    Thank you.

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    JotForm Support

    Answered by Welvin on October 30, 2014 at 07:43 AM

    Hi Amanda,

    I was able to view the form here without any issues. The only thing I noticed is your embed is missing some line, you have it as:

    <script src="https://www.jotform.com/jsform/12232801198" ></script>

    The correct one is:

    <script type="text/javascript" src="//form.jotform.com/jsform/12232801198"></script>

    Please try to change it to the correct one. If the result is the same, then I would recommend using our iFrame embed codes: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code. iFrame should help.

    Thank you!