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Some of our clients are reporting that the form is not visible to my websiteAsked by birdingafrica on October 29, 2014 at 01:45 AMHello, the evaluation jot form is not working on our website - please can you check why our clients can not see it?Page URL:
please reply to: firstname.lastname@example.org
form not working not visible
Upon checking your account, it seems that the forms are live and active. I also checked the link you gave and the form is showing up. I cloned your form and tried to do a test submission, it seems to work fine in my end.
May I ask what your clients are seeing? What browser's are they using and if an error message is being displayed?
We'll wait for your response.
I was able to view the form here without any issues. The only thing I noticed is your embed is missing some line, you have it as:
<script src="https://www.jotform.com/jsform/12232801198" ></script>
The correct one is:
Please try to change it to the correct one. If the result is the same, then I would recommend using our iFrame embed codes: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code. iFrame should help.