Some of our clients are reporting that the form is not visible to my website

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    Asked on October 29, 2014 at 01:45 AM
    Hello, the evaluation jot form is not working on our website - please can you check why our clients can not see it?


    please reply to:

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    Answered on October 29, 2014 at 08:50 AM


    Upon checking your account, it seems that the forms are live and active. I also checked the link you gave and the form is showing up. I cloned your form and tried to do a test submission, it seems to work fine in my end.

    May I ask what your clients are seeing? What browser's are they using and if an error message is being displayed?

    We'll wait for your response.

    Thank you.

  • Profile Image
    Answered on October 30, 2014 at 07:43 AM

    Hi Amanda,

    I was able to view the form here without any issues. The only thing I noticed is your embed is missing some line, you have it as:

    <script src="" ></script>

    The correct one is:

    <script type="text/javascript" src="//"></script>

    Please try to change it to the correct one. If the result is the same, then I would recommend using our iFrame embed codes: iFrame should help.

    Thank you!