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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Error on a PayPal form upon submission

    Asked by dandelionbirth on November 06, 2014 at 01:38 PM

    Hello! I have loved the site, ease of use , etc. I have been having some trouble lately though.  Most recently  (today), someone who was trying to fill out the form got a message after she clicked submit, something like "the form is not working.  Please contact the form's owner."

    Also, I have not gotten email notification sent to me for the last 2 submissions.  Never had trouble with this before. What to do?

    Thanks in advance for your help. 



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    JotForm Support

    Answered by Mike_T on November 06, 2014 at 03:24 PM

    Thank you for contacting us.

    The form looks good. I have submitted it, and I was properly redirected to the PayPal payment page.

    There is a fresh 'incomplete payment submission' on the form. If you actually received the payment for mentioned submission, you can manually complete it. This will move the entry to the form submissions and trigger the Email Notifications.

    More information on this topic:

    Paypal Incomplete Payments FAQ

    I am afraid that your client will need to re-submit the form if the payment was not processed.

    Please let us know if you need any further assistance.