APPROVAL WORKFLOW: How to delete and add form fields in an email notification.

H There,

How can I add or delete forms fields on these emails? The actual form they fill in is The Easiest Online Form Builder | Jotform.

Hello!

You are saying that you need to add and/or remove fields on your notification emails, correct?

Here is how you can do it:

1. Go to your Notification Emails section
2. To add a field, click on Form Fields and choose the one you need
3. To remove a field, just select the field you need to remove from the content table and choose Delete Row

Hope this can help, if there's anything else you need just let me know.

Cath

No its not picking up new fields created on the form and need to remove old ones?

Hello MapeiNZ,

Thanks for reaching out to Jotform Support and we’re sorry you’re having trouble with this. Kindly allow me a few moments to look into this and I`ll get back to you with an update.

We appreciate your patience while we work on a solution.

Hello MapeiNZ,

Thanks for patiently waiting. I understand that you want to delete and add form fields from the Email Notification that was sent as part of your approval workflow. Check out the steps and screencast below to see how it's done:

• To delete a field, select the field from the row, right-click on your mouse, select cut, or simply press backspace on your keyboard.
• Click the form field on the top toolbar and enter the names of the fields you want to add.
• Once you click your preferred fields, you'll see the unique name of the field added to the row.

 Take a look at the screenshot below to see my results:

If you are still unable to delete and add new fields to your form, could you please tell us which fields were affected so that we can replicate this in our clone form? As an additional measure to resolve this issue, I have cleared your form cache.

Keep us updated and let us know if you need any more help.

Hi There,

I have added these new products as below but not showing up in the form fields, how to I add these?

Hi MapeiNZ,

Thanks for getting back to us. I understand that the fields you just added to the form do not appear in the form fields you tried to add to the approval emails. I cleared your form cache, can you try adding the fields to the emails again?

As soon as we hear back from you, we can move forward with a solution.

Hi Ethelywn,

It' still not working, it doesn't pick up the new form fields?

Hi MapeiNZ,

Thanks for getting back to us. I understand the issue, but I’ll need a bit of time to work out a solution. I’ll get back to you shortly.

Thanks for your patience.

Hi MapeiNZ,

Thanks for your patience and understanding. The fields that are required to appear in the emails are used by placing the unique name of each item into the email. Can you try to change the unique name of the items that you have created in your form but cannot see in the email fields, and add this name to the email manually? Changing the unique name of your items is easy, let me show you how:

• Open your form in Form Builder, click on the fields that are not visible in the email fields, and click on the Gear icon to access Properties.
• Under the Advanced tab, scroll down to Field Details, and change the Unique Name.

Can you try to place this unique name you just created as an email field?

Give it a try and let us know how it goes.

Thank you its seems to work!