Specific email can' approve or deny the task

hello,

For some reason, the approval workflow for form " work order request form" does not allow the Cory@publicwirelessllc.com to approve or deny the task. It brings him to google browser when he clicks the top where it says Approve or Deny. It also says go to inbox next to those. When he clicks the action, it brings him to a screen with half the image missing (see attached). I did a test with someone else and it seemed to go thru. That person was nathan@publicwirelessllc.com and it went right into approved section now problem. Please help me set an approval worflow to to start with Cory@publicwirelessllc.com and go from there. Thank you

Greetings,

Thank you for contacting Jotform Support. I understand that one of your users is having issues with the approval of your form. Does your user try doing it using a computer browser? Does the issue persist even if they tried to use another browser?

You may consider to unticked the checked box "Require login for approver". So, your approvers are able to "Approve" or "Deny" right from the e-mail. This means that when they click on the respective button, the Inbox page will load for them and they will be able to do "Approve" or "Deny" from there. Here is the related guide.

Please note that you can not "Approve" or "Deny" without the Inbox page.

Reach out again if you have any other questions.

Hello, this is happening on any browser by phone or desktop. The form is already set up to not require login for approver. Please let me know how we can fix this

Hi Kris,

Thanks for getting back to us. I understand that nathan@publicwirelessllc.com was able to complete the approval process but not Cory@publicwirelessllc.com. Did you make the test using the same device? If not, please try to uninstall and reinstall the app to Cory@publicwirelessllc.com.

Keep us updated and let us know if you need any more help.