I didn't receive a notification email when someone submits to my form

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    orenjiesign
    Asked on December 08, 2014 at 10:25 AM

    Hello Jotform support Team,

    the confirmation email is arriving to the user of the form but not to me: info@lachsbremer.de

    Can you please have a look ?

    Thank you

    __

    Jean-Francois Biellmann

    ORENJI ® Web Development

    Klarahof 1

    D-50171 Kerpen

    www.orenji-design.com

  • Profile Image
    Welvin
    Answered on December 08, 2014 at 11:35 AM

    Hi Jean,

    I've checked your form and I don't see a notification email to it. You have to add notification in order to receive submissions by email. Here's how: https://www.jotform.com/help/25-Setting-Up-Email-Notifications. Then you have to make sure that Sender Name and Email are properly set up, for example:

    Thanks

  • Profile Image
    orenjiesign
    Answered on December 08, 2014 at 02:21 PM
    Dear Welvin
    Thank you
    Le lundi 8 décembre 2014, JotForm Support Forum[jotform@jotform.com] <
    noreply@jotform.com> a écrit :
    ...
  • Profile Image
    Kiran
    Answered on December 08, 2014 at 04:05 PM

    Anytime, Jean. It's our pleasure to assist you.

    Please do not hesitate to get in touch with us if you need further assistance. We will be happy to help.

    Thank you for using JotForm.