What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I didn't receive a notification email when someone submits to my form

    Asked by orenjiesign on December 08, 2014 at 10:25 AM

    Hello Jotform support Team,

    the confirmation email is arriving to the user of the form but not to me: info@lachsbremer.de

    Can you please have a look ?

    Thank you

    __

    Jean-Francois Biellmann

    ORENJI ® Web Development

    Klarahof 1

    D-50171 Kerpen

    www.orenji-design.com

    Page URL:
    http://www.lachsbremer.de/weihnachten-1/

    JotForm JotForm Support www hello
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    JotForm Support

    Answered by Welvin on December 08, 2014 at 11:35 AM

    Hi Jean,

    I've checked your form and I don't see a notification email to it. You have to add notification in order to receive submissions by email. Here's how: https://www.jotform.com/help/25-Setting-Up-Email-Notifications. Then you have to make sure that Sender Name and Email are properly set up, for example:

    Thanks

  • Profile Image

    Answered by orenjiesign on December 08, 2014 at 02:21 PM
    Dear Welvin
    Thank you
    Le lundi 8 décembre 2014, JotForm Support Forum[jotform@jotform.com] <
    noreply@jotform.com> a écrit :
    ...
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    JotForm Support

    Answered by Kiran on December 08, 2014 at 04:05 PM

    Anytime, Jean. It's our pleasure to assist you.

    Please do not hesitate to get in touch with us if you need further assistance. We will be happy to help.

    Thank you for using JotForm.