Unable to select recepient email adderess in Autoresponder Email.

  • 100_Children
    Asked on January 31, 2023 at 9:46 PM

    I'm getting a 'missing field' error msg on my email form. But it doesn't alert me to where the missing field is...I don't see it.

    Jotform Thread 4832753 Screenshot
  • 100_Children
    Replied on January 31, 2023 at 9:55 PM

    Here is the problem. Can't select email. screenshot attached.

    1675220109 63d9d48db57e0  Screenshot 10

  • Ravi JotForm Support
    Replied on February 1, 2023 at 2:11 AM

    Hello 100_Children,

    Thanks for reaching out to Jotform Support. I believe you are having issues on your One-Time Donations form. I checked your form and found you have not added the Email Field in your form and that is the reason you are not getting any option to select in the Autoresponder Email.

    To let you know, an Autoresponder email is being sent to the responder who fields the form. As you have not asked the Email from the user that is the reason you are getting this error. Please add the Email ID field in your form. Once you added the field, you would be able to select the email field in your Autoresponder email.

    1675235385 63da1039ccad4  Screenshot 10

    I have made changes in the cloned form. Here is the link to the clone form. If needed you can clone my form to check the fields present in the form. We also have a guide on How to Clone an Existing Form From a URL that you can check out.

    Let us know if there’s anything else we can help you with.

  • 100_Children
    Replied on February 1, 2023 at 10:53 AM

    very helpful, thank you