What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form submissions are not being sent

    Asked by funovation on January 07, 2015 at 01:11 PM

    Hello -

    Our forms are supposed to forward to info@f******ion.com and this hasn't been working for quite some time now.

    Please assist so that this works again.

    Thank you,

    Katie Fuller

     

    Page URL:
    http://www.funovation.com/contact-us/index.html

    submissions not sent emails not sent emails not forwarded
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on January 07, 2015 at 03:01 PM

    info@fu****tion.com is IN  the bounce list, but I have just removed it.

    The reason is that your form's email alerts were lacking of the proper settings.

    Notification1 was missing the Sender Name and Notification2 was missing the Sender Email.

    Please make sure none of these fields are missing and not showing "Please Select"

    https://cms.jotform.com/uploads/image_upload/image_upload/global/23244_pleaselect.png

    That's why your email address was bounced back, but I already removed.

     

    For further issues,  please check these 2 guides:

    How to remove your email address from bounce list

    How to setup email alerts to prevent email bouncing related issues

     

  • Profile Image

    Answered by funovation on January 08, 2015 at 09:25 AM

    Thank you!

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on January 08, 2015 at 11:37 AM

    You're welcome!