What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I prevent my jotform subscription from automatically renewing itself?

    Asked by Commercial_MB on January 08, 2015 at 12:52 PM
    auto renew cancel subscription disable autorenew cancel renewal
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    JotForm Support

    Answered by KadeJM on January 08, 2015 at 03:11 PM

    We just first want to thank you kindly for being a JotForm Subscriber. I do see that you wish to prevent your subscription from automatically renewing itself.

    To resolve this concern of yours I have canceled your subscription. You will have gotten an email by now telling you that your subscription has been cancelled but you can safely disregard that notice as your subscription is still active until next year's due date. What this has actually done is halted the automated renewal process so that you will not be charged again when your paid subscription time is over.

    Your account will remain active for the subscription time you had paid until 2/2//2016 at which point your account would be automatically downgraded by our system. You can also confirm this from within your Account Billing tab.

    Screenshot of this for Your Convenience: