Could I continue using the old form?

  • Ellis
    Asked on March 2, 2023 at 8:59 PM

    Could I continue using the old form? If not where is the new one?

  • Lhen_CA
    Replied on March 3, 2023 at 1:54 AM

    Hi Ellis,

    Thanks for reaching out to Jotform Support. I can check your account using the email address that you hacve in this threa and you are not currently register to any plan. Can you explain a bit more about the issue so I can get a better idea of what's happening?

    Once we hear back from you, we'll be able to move forward with a solution.

  • Ellis
    Replied on March 3, 2023 at 2:35 PM
    Sent from my iPhoneOn Mar 3, 2023, at 1:54 AM, Jotform <noreply@jotform.com> wrote:




    New response received
    :root { color-scheme: light dark; }
    html, body { margin: 0px auto !important; padding: 0px !important; height: 100% !important; width: 100% !important; }
    body { }
    .body { margin: 0px auto !important; }
    * { -webkit-text-size-adjust: 100%; }
    div, p, a, li, td { -webkit-text-size-adjust: none; -webkit-font-smoothing: antialiased; text-rendering: optimizeLegibility; }
    div[style*="margin: 16px 0"] { margin: 0px !important; }
    table, td { }
    table { border-spacing: 0px !important; border-collapse: collapse !important; table-layout: fixed !important; margin: 0px auto !important; }
    table table table { table-layout: auto; }
    table, td { border-spacing: 0px !important; border-collapse: collapse !important; }
    a { text-decoration: none; }
    img { }
    [x-apple-data-detectors], .unstyle-auto-detected-links *, .aBn { border-bottom-width: 0px !important; cursor: default !important; color: inherit !important; text-decoration: none !important; font-size: inherit !important; font-family: inherit !important; font-weight: inherit !important; line-height: inherit !important; }
    .im { color: inherit !important; }
    .a6S { display: none !important; opacity: 0.01 !important; }
    img.g-img + div { display: none !important; }
    .nounderline-text { color: rgb(0, 153, 255); text-decoration: none; display: inline-block; }
    .mobile-full-width { width: 100% !important; max-width: 100% !important; }
    .mobile-nopadding { padding: 0px !important; }
    .mobile-padding { padding: 0px 2% !important; }
    .pricing-box { display: block; margin: 0px auto; width: 85%; max-width: 250px; }
    .pricing-box table { max-width: 100% !important; }
    .light-img { display: block !important; overflow: visible !important; float: none !important; max-height: inherit !important; max-width: inherit !important; margin-top: 0px !important; visibility: inherit !important; }
    .dark-img { display: none !important; }
    [data-ogsc] .dark-img { display: block !important; overflow: visible !important; float: none !important; max-height: inherit !important; max-width: inherit !important; margin-top: 0px !important; visibility: inherit !important; }
    [data-ogsc] .light-img { display: none !important; }
    .button-td, .button-a { transition: all 100ms ease-in 0s; }
    .show-on-responsive { display: none !important; }
    u + .body .gmail-blend-screen { background-color: rgb(0, 0, 0); mix-blend-mode: screen; }
    u + .body .gmail-blend-difference { background-color: rgb(0, 0, 0); mix-blend-mode: difference; }
    .email-container { width: 100% !important; margin: auto !important; }
    .padding-container { padding: 0px 15px !important; }
    [class].mobile { width: 100% !important; }
    .fluid { max-width: 100% !important; height: auto !important; margin-left: auto !important; margin-right: auto !important; }
    .stack-column, .stack-column-center { display: block !important; width: 100% !important; max-width: 100% !important; direction: ltr !important; }
    .stack-column-center { text-align: center !important; }
    .stack-column-center h2, .stack-column-center p { text-align: center !important; }
    .center-on-narrow { text-align: center !important; display: block !important; margin-left: auto !important; margin-right: auto !important; float: none !important; }
    table.center-on-narrow { display: inline-block !important; }
    .email-container p { }
    .button-a { font-size: 16px !important; line-height: 1 !important; }
    table td { }
    .social-networks { max-width: 200px !important; }
    .inline-on-responsive { display: block !important; width: 100% !important; text-align: center !important; }
    .hide-on-responsive { display: none !important; }
    .show-on-responsive { display: block !important; }
    .full-center-responsive-logo { width: 100%; }
    .full-center-responsive-logo img { margin: 0px auto; }
    .mobile-padding-fix { padding-left: 15px !important; padding-right: 15px !important; }
    .mobile-pt-0 { padding-top: 0px !important; }
    .mobile-pt-16 { padding-top: 16px !important; }
    .mobile-pt-32 { padding-top: 32px !important; }
    .mobile-pb-0 { padding-bottom: 0px !important; }
    .mobile-pb-16 { padding-bottom: 16px !important; }
    .mobile-pb-32 { padding-bottom: 32px !important; }
    .mobile-pl-0 { padding-left: 0px !important; }
    .mobile-pl-16 { padding-left: 16px !important; }
    .mobile-pl-32 { padding-left: 32px !important; }
    .mobile-pr-0 { padding-right: 0px !important; }
    .mobile-pr-16 { padding-right: 16px !important; }
    .mobile-pr-32 { padding-top: 32px !important; }
    .g-img { width: 100%; height: auto; }
    .mobile-hidden { display: none !important; }
    .mobile-header-fix { font-size: 30px !important; line-height: 40px !important; }
    .stack-payment-info { padding-top: 14px; display: block !important; width: 100% !important; max-width: 100% !important; direction: ltr !important; text-align: left !important; height: 18px !important; }
    .stack-payment-info.value-field { padding-bottom: 14px; border-bottom-width: 1px; border-bottom-style: solid; border-bottom-color: rgb(238, 238, 238); width: 100% !important; }
    u + .body { min-width: 414px !important; margin: 0px auto !important; }
    #MessageViewBody, #MessageWebViewDiv { width: 100% !important; margin: 0px auto !important; }
    html[dir="rtl"] td p[style*="color: #464646"], html[dir="rtl"] [style*="text-align: left"], html[dir="rtl"] td h1 { text-align: right !important; }
    html[dir="rtl"] table.social-area { max-width: 350px !important; }
    html[dir="rtl"] .full-center-responsive-logo { text-align: right; }

    p img { max-width: 100%; }







     






































    There’s a new response on your

    question:




    Could I continue using the old form?



















     




     













    Hi
    Ellis, Thanks for reaching out to Jotform Support. I can check your
    account using the email address that you hacve in this threa and you are not
    currently register to any plan. Can you explain a bit more about the issue so I
    can get a better idea of what's happening? Once we hear back from you,
    we'll be able to move forward with a solution.














     




     




















    Answered by




    Lhen_CA 



















    Thank g


    View this thread
























     









     




    4 Embarcadero Center, Suite 780, San Francisco CA 94111




     










    24/7 Support




    Unsubscribe Thread








    Yupu 
    ...
  • Madonna_U
    Replied on March 3, 2023 at 4:13 PM

    Hi Ellis,

    Unfortunately, your response has no message. I just want to verify are you referring to a Jotform App on your mobile? If so, note that the Jotform Enterprise Mobile app can only be accessible to users with a Jotform Enterprise account. If you have a standard account such as the Starter, Bronze, Silver, or Gold plan, you can still use the regular Jotform App. If you have an Enterprise account, please contact our Enterprise Support on how to download the Jotform Mobile App.

    If that’s not exactly what you’re looking for, can you explain a bit more so I can help you better?

    Let us know if you have any other questions.

  • Ellis
    Replied on March 3, 2023 at 6:10 PM
    I used to get help from a lady in New Jersey. I cannot find her phone number it has been a while since I encounter changes such as these. I hope I am able to resolve this problem. I appreciate very much your support.Sent from my iPhoneOn Mar 3, 2023, at 1:54 AM, Jotform <noreply@jotform.com> wrote:




    New response received
    :root { color-scheme: light dark; }
    html, body { margin: 0px auto !important; padding: 0px !important; height: 100% !important; width: 100% !important; }
    body { }
    .body { margin: 0px auto !important; }
    * { -webkit-text-size-adjust: 100%; }
    div, p, a, li, td { -webkit-text-size-adjust: none; -webkit-font-smoothing: antialiased; text-rendering: optimizeLegibility; }
    div[style*="margin: 16px 0"] { margin: 0px !important; }
    table, td { }
    table { border-spacing: 0px !important; border-collapse: collapse !important; table-layout: fixed !important; margin: 0px auto !important; }
    table table table { table-layout: auto; }
    table, td { border-spacing: 0px !important; border-collapse: collapse !important; }
    a { text-decoration: none; }
    img { }
    [x-apple-data-detectors], .unstyle-auto-detected-links *, .aBn { border-bottom-width: 0px !important; cursor: default !important; color: inherit !important; text-decoration: none !important; font-size: inherit !important; font-family: inherit !important; font-weight: inherit !important; line-height: inherit !important; }
    .im { color: inherit !important; }
    .a6S { display: none !important; opacity: 0.01 !important; }
    img.g-img + div { display: none !important; }
    .nounderline-text { color: rgb(0, 153, 255); text-decoration: none; display: inline-block; }
    .mobile-full-width { width: 100% !important; max-width: 100% !important; }
    .mobile-nopadding { padding: 0px !important; }
    .mobile-padding { padding: 0px 2% !important; }
    .pricing-box { display: block; margin: 0px auto; width: 85%; max-width: 250px; }
    .pricing-box table { max-width: 100% !important; }
    .light-img { display: block !important; overflow: visible !important; float: none !important; max-height: inherit !important; max-width: inherit !important; margin-top: 0px !important; visibility: inherit !important; }
    .dark-img { display: none !important; }
    [data-ogsc] .dark-img { display: block !important; overflow: visible !important; float: none !important; max-height: inherit !important; max-width: inherit !important; margin-top: 0px !important; visibility: inherit !important; }
    [data-ogsc] .light-img { display: none !important; }
    .button-td, .button-a { transition: all 100ms ease-in 0s; }
    .show-on-responsive { display: none !important; }
    u + .body .gmail-blend-screen { background-color: rgb(0, 0, 0); mix-blend-mode: screen; }
    u + .body .gmail-blend-difference { background-color: rgb(0, 0, 0); mix-blend-mode: difference; }
    .email-container { width: 100% !important; margin: auto !important; }
    .padding-container { padding: 0px 15px !important; }
    [class].mobile { width: 100% !important; }
    .fluid { max-width: 100% !important; height: auto !important; margin-left: auto !important; margin-right: auto !important; }
    .stack-column, .stack-column-center { display: block !important; width: 100% !important; max-width: 100% !important; direction: ltr !important; }
    .stack-column-center { text-align: center !important; }
    .stack-column-center h2, .stack-column-center p { text-align: center !important; }
    .center-on-narrow { text-align: center !important; display: block !important; margin-left: auto !important; margin-right: auto !important; float: none !important; }
    table.center-on-narrow { display: inline-block !important; }
    .email-container p { }
    .button-a { font-size: 16px !important; line-height: 1 !important; }
    table td { }
    .social-networks { max-width: 200px !important; }
    .inline-on-responsive { display: block !important; width: 100% !important; text-align: center !important; }
    .hide-on-responsive { display: none !important; }
    .show-on-responsive { display: block !important; }
    .full-center-responsive-logo { width: 100%; }
    .full-center-responsive-logo img { margin: 0px auto; }
    .mobile-padding-fix { padding-left: 15px !important; padding-right: 15px !important; }
    .mobile-pt-0 { padding-top: 0px !important; }
    .mobile-pt-16 { padding-top: 16px !important; }
    .mobile-pt-32 { padding-top: 32px !important; }
    .mobile-pb-0 { padding-bottom: 0px !important; }
    .mobile-pb-16 { padding-bottom: 16px !important; }
    .mobile-pb-32 { padding-bottom: 32px !important; }
    .mobile-pl-0 { padding-left: 0px !important; }
    .mobile-pl-16 { padding-left: 16px !important; }
    .mobile-pl-32 { padding-left: 32px !important; }
    .mobile-pr-0 { padding-right: 0px !important; }
    .mobile-pr-16 { padding-right: 16px !important; }
    .mobile-pr-32 { padding-top: 32px !important; }
    .g-img { width: 100%; height: auto; }
    .mobile-hidden { display: none !important; }
    .mobile-header-fix { font-size: 30px !important; line-height: 40px !important; }
    .stack-payment-info { padding-top: 14px; display: block !important; width: 100% !important; max-width: 100% !important; direction: ltr !important; text-align: left !important; height: 18px !important; }
    .stack-payment-info.value-field { padding-bottom: 14px; border-bottom-width: 1px; border-bottom-style: solid; border-bottom-color: rgb(238, 238, 238); width: 100% !important; }
    u + .body { min-width: 414px !important; margin: 0px auto !important; }
    #MessageViewBody, #MessageWebViewDiv { width: 100% !important; margin: 0px auto !important; }
    html[dir="rtl"] td p[style*="color: #464646"], html[dir="rtl"] [style*="text-align: left"], html[dir="rtl"] td h1 { text-align: right !important; }
    html[dir="rtl"] table.social-area { max-width: 350px !important; }
    html[dir="rtl"] .full-center-responsive-logo { text-align: right; }

    p img { max-width: 100%; }







     






































    There’s a new response on your

    question:




    Could I continue using the old form?



















     




     













    Hi
    Ellis, Thanks for reaching out to Jotform Support. I can check your
    account using the email address that you hacve in this threa and you are not
    currently register to any plan. Can you explain a bit more about the issue so I
    can get a better idea of what's happening? Once we hear back from you,
    we'll be able to move forward with a solution.














     




     




















    Answered by




    Lhen_CA






















    View this thread
























     









     




    4 Embarcadero Center, Suite 780, San Francisco CA 94111




     










    24/7 Support




    Unsubscribe Thread








     
    ...
  • Kris JotForm Support
    Replied on March 3, 2023 at 11:06 PM

    Hello Ellis,

    Thanks for getting back to Jotform Support. I am uncertain about what you are trying to achieve with Jotform or the form that you want to use. Can you share with us more information? It would help us to understand what’s happening if you could take a screenshot and send it to us. We have a guide here explaining how to do that.

    As long as the form is still active on your account, you can still use it for the services that you are offering. Did you create a new form? If you are having difficulties locating the new form, please provide us with the URL and we will check on our system the status of the form.

    Once we hear back from you, we'll be able to help you with this.