What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form not working in Firefox

    Asked by visionsink on January 12, 2015 at 03:53 PM

    Seems to be a common issue, clearing the cache does not help.

    Page URL:
    http://epfcu.org/341875order/

    cache
  • Profile Image

    Answered by Shadae on January 12, 2015 at 04:32 PM

    Hi visionsink,

    I do apologize for the issue that you are experiencing with your form not working correctly when being viewed using Firefox.

    I reviewed your form using the latest version of FireFox and was able to see it and do a successful submission.

    Please provide us with more information on the issue that you are currently experiencing so that we can look into this further.

    Thank you.

  • Profile Image

    Answered by bellevuefineart on January 12, 2015 at 04:38 PM

    The form worked for me. I submitted and went to the thank you page.

  • Profile Image

    Answered by Shadae on January 12, 2015 at 04:51 PM

    Hi bellevufineart,

    Thank you for providing your feedback.

  • Profile Image

    Answered by visionsink on January 13, 2015 at 08:17 AM

    Thanks all, I changed how it was embedded from the short hand to the long version. It doesn't quite look right on firefox, the added bullets, spacing, and it doesn't glow when rolled over. But, it seems to work, and it does display normally in other browsers. My guess is it would have something to do with what version of the provided code you use.

  • Profile Image
    JotForm Support

    Answered by Welvin on January 13, 2015 at 09:33 AM

    There were errors if you check your browser console logs.

    As you could see, some scripts and stylesheets are not properly loaded because they are on a non-secure link while your website is using SSL connection. To fix that, you have to re-embed the form and enable SSL to it. Here's how: https://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions.

    Lastly, I would advise using our iFrame method: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code to prevent a possible script conflict.

    Thanks