Form not working in Firefox

  • visionsink
    Asked on January 12, 2015 at 3:53 PM

    Seems to be a common issue, clearing the cache does not help.

    Page URL: http://epfcu.org/341875order/
  • bellevuefineart
    Replied on January 12, 2015 at 4:38 PM

    The form worked for me. I submitted and went to the thank you page.

  • visionsink
    Replied on January 13, 2015 at 8:17 AM

    Thanks all, I changed how it was embedded from the short hand to the long version. It doesn't quite look right on firefox, the added bullets, spacing, and it doesn't glow when rolled over. But, it seems to work, and it does display normally in other browsers. My guess is it would have something to do with what version of the provided code you use.

  • Welvin Support Team Lead
    Replied on January 13, 2015 at 9:33 AM

    There were errors if you check your browser console logs.

    Form not working in Firefox Image 1 Screenshot 20

    As you could see, some scripts and stylesheets are not properly loaded because they are on a non-secure link while your website is using SSL connection. To fix that, you have to re-embed the form and enable SSL to it. Here's how: https://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions.

    Lastly, I would advise using our iFrame method: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code to prevent a possible script conflict.

    Thanks