Form not working in Firefox

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    visionsink
    Asked on January 12, 2015 at 03:53 PM

    Seems to be a common issue, clearing the cache does not help.

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    Shadae
    Answered on January 12, 2015 at 04:32 PM

    Hi visionsink,

    I do apologize for the issue that you are experiencing with your form not working correctly when being viewed using Firefox.

    I reviewed your form using the latest version of FireFox and was able to see it and do a successful submission.

    Please provide us with more information on the issue that you are currently experiencing so that we can look into this further.

    Thank you.

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    bellevuefineart
    Answered on January 12, 2015 at 04:38 PM

    The form worked for me. I submitted and went to the thank you page.

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    Shadae
    Answered on January 12, 2015 at 04:51 PM

    Hi bellevufineart,

    Thank you for providing your feedback.

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    visionsink
    Answered on January 13, 2015 at 08:17 AM

    Thanks all, I changed how it was embedded from the short hand to the long version. It doesn't quite look right on firefox, the added bullets, spacing, and it doesn't glow when rolled over. But, it seems to work, and it does display normally in other browsers. My guess is it would have something to do with what version of the provided code you use.

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    Welvin
    Answered on January 13, 2015 at 09:33 AM

    There were errors if you check your browser console logs.

    As you could see, some scripts and stylesheets are not properly loaded because they are on a non-secure link while your website is using SSL connection. To fix that, you have to re-embed the form and enable SSL to it. Here's how: https://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions.

    Lastly, I would advise using our iFrame method: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code to prevent a possible script conflict.

    Thanks