Autoresponder Email - Empty Fields

  • PhotographicSocietyofNewZealand
    Asked on March 6, 2023 at 10:01 PM

    I have set a form with many fields, so want to hide empty fields in the emails - however even with it set to hide them, they are showing in the emails sent out. Why would this be?

  • Michael JotForm Support
    Replied on March 7, 2023 at 2:14 AM

    Hi PhotographicSocietyofNewZealand,

    Thanks for reaching out to Jotform Support. Most of the time, if we remove the Autoresponder Email and then add it back, that solves the problem. Let me help you do that

    • In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
    • In the menu on the left side of the page, click on Emails.
    • On the left side of the Autoresponder field, click on the Trash Can icon, and delete the existing Autoresponder Email.

    1678173228 6406e42c4e1f2  Screenshot 10

    Now that we've removed the old Autoresponder Email, we'll just add a new one. Let's do it: 

    • While you're still under the Emails tab on the left side of the page in Form Builder, click on + Add an Email.

    1641885461 61dd2f15c6410 Screen Shot 202 Screenshot 21

    • Next, select Autoresponder Email.
    • Click on the Recipients tab and enter your email address in the Recipient Email field.

    1641885966 61dd310ee33c0 Screen Shot 202 Screenshot 32

    Give it a try and let us know if you need any help.

  • PhotographicSocietyofNewZealand
    Replied on March 7, 2023 at 2:36 AM

    Thank you that worked :)