What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Disabled Form

    Asked by cpsa00 on January 27, 2015 at 04:45 PM

    I am using the trial version of Jotform. My form has been disabled because it exceeded its allocated limit. When will my form become enabled again? 

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    Answered by raul on January 27, 2015 at 06:07 PM

    Your form will be enabled again once you've reduced the space used by the files uploaded in your form. In other words, you need to download these files and delete the uploaded files from our servers. You need to reduce the used space to 100MB or less in order to get your form enabled again.

    I suggest that you either consider upgrading your account to a paid plan (to gain more storage space) or integrate your form with Google Drive or Dropbox in order to upload a copy of the submitted files to the mentioned systems and this way you can delete the files from your account once you've confirmed that the files are uploaded to your Google or Dropbox account.

    If you have further questions, please let us know.