Disabled Form

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    Asked on January 27, 2015 at 04:45 PM

    I am using the trial version of Jotform. My form has been disabled because it exceeded its allocated limit. When will my form become enabled again? 

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    Answered on January 27, 2015 at 06:07 PM

    Your form will be enabled again once you've reduced the space used by the files uploaded in your form. In other words, you need to download these files and delete the uploaded files from our servers. You need to reduce the used space to 100MB or less in order to get your form enabled again.

    I suggest that you either consider upgrading your account to a paid plan (to gain more storage space) or integrate your form with Google Drive or Dropbox in order to upload a copy of the submitted files to the mentioned systems and this way you can delete the files from your account once you've confirmed that the files are uploaded to your Google or Dropbox account.

    If you have further questions, please let us know.