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    not receiving notification emails- how to setup emails correctly

    Asked by inkhairclinic on January 29, 2015 at 12:21 PM

    Hi all. would someone be so kind and do a test on my site as i think i am on the bounce list yet AGAIN. when i test it it says its all ok but users take me off the bounce list so i must be doing something wrong. i am tamping with this jotform bounce crap i am losing so much business. i shouldnt have to fill my own forms in several times EVERYDAY just to make sure it works, i am fuming with this b**LS**T 

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    JotForm Support Manager

    Answered by Jeanette on January 29, 2015 at 01:55 PM

    To avoid this problem always make sure the the Sender Email and/or Sender Name fields are not missing (they show "Please select")  as it was in that case with the Sender Name


    Also, I would recommend you to any of the "noreply" sender emails rather than your SMTP settings. But if you still need the sender email to appear as yours, then you can use this workaround.

    To remove yourself from bounce list, here is how:


    I hope this helps you to setup your email notifications with no problems.