What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Star Rating field is not working when touched using iPad

    Asked by quannguyen1234 on February 27, 2015 at 07:47 AM

    Please also help me with one more problem.

    When i try out my form on ipad, the star rating function did not work. I touched on the stars and the form did not record but return to zero. My form is at http://www.jotform.me/quannguyen1234/rmitscholarship


    star rating
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    JotForm Support

    Answered by Welvin on February 27, 2015 at 08:58 AM


    I have just tried it here and I see no problem using iPad. I'm using my own form for now because I can't load your form, it's hanging up my browser. And I'm using BrowserStack emulator, the result shouldn't be different.

    Will upload you here.


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    JotForm Support

    Answered by Welvin on February 27, 2015 at 09:05 AM

    So, I have just cloned your form and viewed it using iPad in BrowserStack. I'm still unable to replicate the problem.

    I have just cleared your forms cache. Kindly check it again and update us here.


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    Answered by quannguyen1234 on February 27, 2015 at 10:47 AM

    It is still happeningon my i pad.But not very Consistent3. The button next and back do not look Very good . They are ,I Could try again and sometimesit works correctly .Please help check.


    Also, please tell me how to:

    1.in thank you page ,how to insert a hyperlink to download a pdf copy instead of providing an address in text and users have to copy and paste into their browser to download a pdf copy.

    2.On androi dtablet, how can I change from Print a copy for desktop to download a pdf copy,

    3. The button next and back do not look Very good . Theyare different in size one big and one Small

    4. 4. How to automatically hide the upload file drag& dropon mobile device .

    5. The banner on top of my  form  does not change it size as the picture in my form when on tablet Samsung android 

    Thank you 

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    Answered by quannguyen1234 on February 27, 2015 at 12:00 PM



    I can not  add jotform tab on fb using chrome on android tablet. The browser said error this dialog is not available on this device. Thanks
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    Answered by Ben on February 27, 2015 at 02:31 PM

    Please note that we can only assist with one question per thread so I have moved your other questions to new threads.

    Question about PDF-link is moved here: http://www.jotform.com/answers/524120

    Question about Android tabled has been moved here: http://www.jotform.com/answers/524123

    Question regarding page break button is moved to this thread: http://www.jotform.com/answers/524125

    Question related to the Drag&Drop feature has been moved here: http://www.jotform.com/answers/524126

    The issue with the image not adjusting properly is moved to here: http://www.jotform.com/answers/524129

    In regards to adding JotForm tab to the Facebook page, I have moved the question to a new thread here: http://www.jotform.com/answers/524130

    We will be replying to each shortly.

    Now in regards to the current issue.

    Could you please tell us if the issue is showing to you when you access the jotform directly, or when you see it on your website?

    I ask this because you say that sometimes star rating works and sometimes it does not (if I understood you correctly)?