What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is my email notification arriving without any submission information?

    Asked by iberlucio on March 03, 2015 at 07:35 AM

    it is worth remembering that all the information is filled out in the database.

    I did some tests and detected the following;

    1 - print correctly

    2 - Create PDF correctly

    3 - Replayy correctly

    4 - forward correctly

     

     

    Just sending the automatic email is sending empty.

     

    Page URL:
    http://www.jotform.com//?formID=50604624564655

    Screenshot
    empty email notifier email notifier empty no submission data email is empty
  • Profile Image

    Answered by iberlucio on March 03, 2015 at 07:58 AM

    .

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    JotForm Support

    Answered by KadeJM on March 03, 2015 at 10:28 AM

    I see that you are having an issue with receiving empty email notifications from submissions.

    I checked your jotform and found you have fields marked as required though I'm unsure at the moment if you did this before or after.

    Now when I looked at your email notification I realized you have modified either the email notification or your jotform fields a lot because it obviously doesn't match. So that right there would be the cause for your empty email notification.

    To fix it you can either manually match up the tags from your form fields box to the right so that it pulls the appropriate field information for your answers to show up in your notification. Alternatively, you could just delete your email notification and make a new one to rebuild it with the correct and updated information you need.

     

  • Profile Image

    Answered by iberlucio on March 03, 2015 at 01:02 PM

    I created "auto responder 2," as directed and with all fields set, but the result was the same, empty submissions.

     

    I'm waiting this solution.

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    JotForm Support

    Answered by KadeJM on March 03, 2015 at 01:25 PM

    I tested it furthermore on my end but I'm not able to replicate any issues at the moment.

    Are you filling in your form and submitting it to yourself or are you just clicking the "test email" button?

    Can you please describe the steps you are taking on your jotform that lead up to the empty submission result that you are getting?

     

  • Profile Image

    Answered by iberlucio on March 03, 2015 at 02:29 PM

    Deleted all items of mail and let only one (1).

    The data are being created, as can be seen in this PDF,

    But now the emails not being sent anywhere.

    I do not receive emails or the person who registered.

    Do the right tests on my website:

    http://fatbahia.wix.com/gerente#!about1/c1z94

     

    steps:

    1 - I created the form

    2 - Embed form

    3 - insert on my website

    4 - Digit the registration on the site

    5 - End of process

     

  • Profile Image
    JotForm Support

    Answered by Kiran on March 03, 2015 at 03:29 PM

    I see that you have setup SMTP with your email ID and I notice that the emails being failed due to some issue.

    I request you to check with the SMTP settings or try using default JotForm email address to see if the issue is resolved. 

    Please get back to us if you need any further assistance. We will be happy to help.

  • Profile Image

    Answered by iberlucio on March 03, 2015 at 03:44 PM

    It should be remembered that the shipments were being sent normally for some reason no longer sent..

  • Profile Image
    JotForm Support

    Answered by Kiran on March 03, 2015 at 04:09 PM

    Do you mean to say that the emails were sent through your email ID in JotForm earlier? Did you try using JotForm default email address (noreply@jotform.com) as sender email address? I've tried cloning your JotForm and see that the default email address was able to send email without any issue. Were there any changes made to your email account viz., changing password, etc. which may be causing the issue.

    Please check the settings once again and get back to us with the results. We ill be happy to look into this.

     

     

  • Profile Image

    Answered by iberlucio on March 04, 2015 at 07:28 AM

    The email already candato is being sent, just need send to my email.

    What is the difference between the e-mail in profile and in the email settings?
  • Profile Image

    Answered by iberlucio on March 04, 2015 at 09:08 AM

    I have done the following tests with email;

    1 - set up SMTP

    2 - checked and received the code

    3 - I use in the reply.

     

    I do not know what to do to get my submissions,

    I repeat that yesterday (03/03/2015) I received my emails, wrong, but received.

  • Profile Image

    Answered by iberlucio on March 04, 2015 at 09:10 AM

    3 - use the option: noreplay@jotform.com

  • Profile Image
    JotForm Support

    Answered by KadeJM on March 04, 2015 at 09:14 AM

    This issue has now changed to two separate topics from the original issue involving the data not showing in your autoresponder so I have separated it so that we can help you better.

    You can read about my explanation of the settings vs profile here http://www.jotform.com/answers/526706.

    And you can additionally follow up the email not being received here http://www.jotform.com/answers/526703.