What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Glitches?

    Asked by snjrose on March 30, 2015 at 11:44 AM

    Recently, my customers have emailed me about various glitches in my forms. One said she could not get it to load on any device or with any browser. Several have told me that it leaves off the year in a date field (transmits the month and day, but not the year), and today, only part of a text box field was transmitted. These are different forms. The one that wouldn't load is: http://www.jotformpro.com/form/33615068860962 . The one that leaves off the year in the date is: http://www.jotform.us/form/32426865898169. The one where only part of the message came throug this morning is: http://www.jotformpro.com/form/33616668413963. I've also noticed that some fields which are supposed to be hidden with conditions show up when they shouldn't. In the 1st 2 forms above, if someone chooses the Dead letter version, they should not be able to choose a post script, but many do, and I can't figure out how they are doing it. It should be hidden if they choose DLO. 

     

    I also just found out that submissions made using the 2nd form listed above are not being emailed to me although the notifications have not been changed and used to work fine. I tried deleting notifier 1 and making a new notifier 2, but still have the same problem. When I test it, nothing is emailed to me.
    Page URL:
    http://www.jotformpro.com/form/33616668413963

    date field glitches
  • Profile Image
    JotForm Support

    Answered by Welvin on March 30, 2015 at 02:12 PM

    Hi,

    If the given forms are embedded, I would advise re-embedding the form using our iFrame method: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code. These issues are mostly caused by a script conflict within the page between the form and your website.

    As for the conditional logic, I think that happened because the user switches the selection in the field and forgot to clear the previous selection. In this case, I would suggest enabling "Clear a field on hide" in the Form Preferences section:

    So the other fields will be cleared up when the user change the selection in the form.

    As for the email problem, I moved it to a new thread. Here's the link: https://www.jotform.com/answers/543281

    Thank you!

  • Profile Image
    JotForm Support

    Answered by Welvin on March 30, 2015 at 02:14 PM

    By the way, if re-embedding the form don't fix it, I would suggest posting a separate thread for every issue.

    Thank you!

  • Profile Image

    Answered by snjrose on March 31, 2015 at 11:55 AM

    I enabled clear form on a hide and the problem is still happening. Those who select the DLO are also still selecting a post script. They are only supposed to be able to get a post script if they select the late version. It's driving me bonkers. Any other suggestions?

  • Profile Image
    JotForm Support

    Answered by Welvin on March 31, 2015 at 01:03 PM

    Hi,

    I would like to know if the forms are embedded? If so, did you try my suggestion about using the iFrame embed method? Because checking the form direct URL 
    (http://www.jotformpro.com/form/33615068860962) doesn't give me any issues. The postscript is hidden if the DLO is not selected:

    Thanks