What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My "Print Form" button is not working

    Asked by helenback on April 05, 2015 at 06:42 PM

    Hi there,

    I am creating a form and when I went to test it, the print button worked fine. I then saw that the form was over two pages so I went back and deleted a couple of fields, re-saved it and refreshed the page on my website. However, now the print button won't work. 

    I've tried deleting the print button and re-installing it but it doesn't help.

    I haven't published my site yet so cannot provide the page at this stage (it also requires registration with my site). I saw from some of the other posts that others have had this problem and wondered if there was a standard fix.

    I'm using a Mac and Safari. 

    Many thanks.

    Helen

    print form site saved print iframe embed code
  • Profile Image
    JotForm Support

    Answered by jonathan on April 05, 2015 at 07:47 PM

    Hi Helen.

    It will also help if you can share to us the URL of your website where you have embedded the form. We can test the actual form in use for any potential issue on the website.

    Currently, using the URL of your jotform http://www.jotform.co/form/50830919208860 does not present the issue your reported. 

    I was able to use the PRINT button of the form just fine when I test.

     

    For initial troubleshooting, you may also try re-embedding first your jotform on your website using instead its iframe embed code

    user guide: -Getting-the-Form-iFrame-Code

     

    make sure to clear first any previous existing embed script of the form on the website before re-embedding using its iframe code.

    Hope this help. Let us know if you need further assistance.

    Thanks.