What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I get my multilingual form to show in French?

    Asked by revwilliam on April 11, 2015 at 02:08 PM

    I created a Contact Form and activated the multilingual feature to also show automatically on a browser with French as the default language. I followed the processes recommended to make a form multilingual. The form is not working as it should. Could you help me out here. The link to my form is: http://form.myjotform.com/form/22747984178571

    Page URL:
    http://www.thetravelhubonline.com/fr/contactez-nous/

    french multilingual form myJotForm default language browser language
  • Profile Image
    JotForm Support

    Answered by jonathan on April 11, 2015 at 07:08 PM

    Hi,

    When I checked your jotform http://www.myjotform.com/form/22747984178571 , I see that English was the default language

     

    To set French as the default language, please refer to the screenshot below on how to set it.

     

     

    In the language Options Uncheck also the option "Detect user browser language"

     

    this should not auto detect then the current browser's language on the end-user side

     

    Please let us know if you need further assistance.

    Thanks.

     

  • Profile Image

    Answered by revwilliam on April 11, 2015 at 07:15 PM

    Hi,

    Thanks for your response. Perhaps, I did not make myself very clear. I want the form to show in English and French depending on the language of the website user. That is why I have the current settings on the form. However, it is not working for me. It is showing up in English only irrespective of browser language. What else can I do?

  • Profile Image

    Answered by revwilliam on April 11, 2015 at 07:19 PM

    Hi,

    I even noticed that the form is showing in French in your screenshot but the title is still English in spite of the fact that the title of the form is already translated to French.

  • Profile Image
    JotForm Support

    Answered by jonathan on April 11, 2015 at 08:25 PM

    Thank you for the clarification and I apologize for misunderstanding the original issue.

    As I checked the embedded form on the website, I noticed there were script conflict happening on the web page.

    Please try first re-embedding again your jotform http://www.myjotform.com/form/22747984178571 on the website, but this time use its iframe embed code

    user guide: -Getting-the-Form-iFrame-Code

     

    Check if this makes any difference.

    As for the header text "Contact Us" not being translated, please double check that you had it translated properly

     

    Since the Header text was from an old template, when it gets properly translated, it will loose its styling

     

    Hope this help. Please let us know how it goes.

    Thanks.