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  • Profile Image

    SSL OFF but over SSL cota

    Asked by revellat on May 18, 2015 at 06:08 AM

    I recieved this:

    Dear revellat,

    You have currently reached the limits of your account. Your forms will be disabled Monday at 12pm EST. Free accounts are limited to 10 SSL submissions per month.
    Thanks for using JotForm,
    JotForm Team


    I don't understand, I do not use SSL in my forms, I checked in the submission criteria.

    can you chek this please and turn it off if it is "ON" somewhere

    I use some extentions is it something that uses SSL?

    if yes tell me what extension

    but please do not disable my acount, disble the ssl function that I don't need

    Thanks a lot


  • Profile Image

    Answered by Sammy on May 18, 2015 at 09:09 AM

    Did you embed any forms embedded in our websites  using the SSL embedding option

    If so the SSL embedded form has exhausted the allotted quota for SSL submissions

  • Profile Image

    Answered by revellat on May 18, 2015 at 11:16 AM

    Hy Sammy,

    Philippe from France…


    No, I did not, used  the secure form option as you describe.

    What I used is importation of web result  in google site using the jotform import feature within googlesite as described here http://form.jotformeu.com/form/51344954946364


    And export to google spreadsheet) see here http://apps.jotform.com/app/google_spreadsheets_integration


    Google spreadsheets integration seems to do so but I’m not sure and I don’t know how to tune it, I didn’t found the way to edit the spreadsheet path.

    If you could give me more SSL cota to analyse when it is used by one of my apps and/or extension.

    I’m not in production for this app but, will be soon



  • Profile Image

    Answered by Sammy on May 18, 2015 at 11:48 AM


    I would like to ask if you have embedded you form in any website or you're using it as a standalone, if you've embedded in a website could you provide the URL so i can check on the submission address

    I have reset you SSL quote specifically for this case, you can test again then confirm the origins of the SSL submissions

  • Profile Image

    Answered by LU1415 on August 27, 2015 at 01:12 PM

    We have the same problem. We only use the non-secured embedded version of the form. Both on facebook and on our website: http://www.leiden-united.com/participate.html


    Could you tell me what is going wrong? 

  • Profile Image
    JotForm Support

    Answered by jonathan on August 27, 2015 at 03:33 PM

    @ LU1415

    We will resolve your issue here http://www.jotform.com/answers/649383