What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to receive payments

    Asked by brucekowalczyk on May 24, 2015 at 02:34 AM

    My processing to accept payments does not seem to be working correctly.

    I am currently a Form Central Customer and would feel comfortable to be able to continue to collect payments on several sites.

    Can you please explain what I am I doing wrong 

    Thank you


    Bruce Kowalczyk

    Page URL:

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    JotForm Support

    Answered by Jan on May 24, 2015 at 12:01 PM

    No, you don't need to purchase subscription to collect payments. However, only 10 received payments are allowed under the FREE plan. I would recommend upgrading your account if you think you will get more than 10 payments. Please check our pricing page for further information.

    I checked your form and I did not see any payment integration like Paypal. It is the reason why you're not getting any payments. Here are the guides that you will need:





    Let us know if you have any questions. We are here to assist you.

    Thank you