Can I change account email after submitting PDF from AdobeCentral for migration?

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    Asked on May 31, 2015 at 07:35 PM

    I am about to set up another Jot Form account on behalf of a client who has been using Adobe Forms Central (but setting up this account initially using one of my own email accounts for ease of management during the migration process).  The client has an existing PDF form, which we want to transfer (I see you have a tool to submit the PDF AdobeCentral form to migrate).  After I've done this and transferred the client's data from their Adobe account, I will ask the client to change the account's email to their email and upgrade the account. 

    My question is - will their be any issues with the PDF form working if we change the account email as the last step?

    My other option is to ask the client to set-up the Jot Form account and then submit the PDF to be migrated to his email address.  I'd prefer to do the migration without relying on the client to do check emails and do these steps.



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    Answered on June 01, 2015 at 05:10 AM

    There should be no issues with your forms if you change your default account email address after the forms have been imported / migrated.

    The imported forms, when accessed online, will simply switch from sending the email notification from the old default account email address, to the new email address. And this will happen only to the Email Notifications that were set up to send to the old default email address. So in short, you should experience no issues from this.

    If you are wanting to create another fillable PDF file rather than using the online forms, you can simply use the Create PDF Form button after the email has been changed, and the PDF file will be generated with all the latest data.

    If you ever encounter any issues, you can always let us know and we will be more than happy to take a look and help you fix any eventual issues that might come up.

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    Answered on June 01, 2015 at 07:29 PM

    Thanks Boris,

    That makes sense.  To be on the safe side however, I got the client to set up the account.

     I've had a look at the create PDF form as my client is keen to keep using PDFs.  The useful thing about Adobe forms central was that we could make a PDF form with lots of control over formatting (ie designing it in Word or InDesign and then generating the form in Acrobat ...) .  I saw a post about a workaround - using JotForm PDF creator and then editing in Acrobat by copying the form fields onto a nicely formatted PDF.  It would be good to see more formatting control over PDF creation or a way to bring an Adobe PDF form into JotForm (ie a non-Adobe FormsCentral one).
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    Answered on June 01, 2015 at 11:39 PM


    I see you have some follow up concerns or questions that are not quite related to the original post, so I went ahead and made a separate thread for it to better assist you. Please refer to this link instead:

    We will address it shortly.

    Thank you.