What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
If I did not misunderstood your request. Regarding on the map, you can set that on your form submissions settings by clicking on the small gear icon found on the upper right side of the submissions page. Check this screen.
Do you mean, you are not getting users answer on the notification message that was sent to your email after form submissions? If so, recreate your form notification, justdelete your existing notification and create a new one. That should fixed it.