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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Email notification not coming with the new fields.

    Asked by safarivolunteer on June 21, 2015 at 04:04 AM

    Hi there!


    I changed my 3 - 7 day submission form

    IT will now only send me the fields that were present before, and new fields are totally missing from email. 

    Annoyingly our 'finishing date' is always blank too. 


    This is very inconvenient. I cannot find a reason - the form displays fine but submits wrong. 


    Many thanks!

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    JotForm Support

    Answered by BDAVID on June 21, 2015 at 05:51 PM

    You can manually add them, but it's simpler to delete the current one:

    And create a new email notification, in that way all fields will be included. Please try that, it will not take more than 5 minutes to set it up. https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Let us know if you have more questions, we will be glad to assist you.