Form over quota

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    Adslive_media
    Asked on July 06, 2015 at 03:18 PM

    Hello,

     

    Today we started to see this message on our forms.

    Can you give more information about this, please?

    I'm attaching a screenshot of the shown message.

     

     

    Regards

  • Profile Image
    BDAVID
    Answered on July 06, 2015 at 04:30 PM

    You have gone over the limit using SSL submissions, on a free account you can receive up to 10 per month.

    That is the reason why the message appears, so you need to wait until the counter resets on the first of the following month, or upgrade to a paid plan that best suits your needs.

    If you want to avoid SSL, make sure the secure form box is unchecked when embedding or using your forms:

    Also, if you embed your form in a site that runs the HTTPS protocol, it forces the form to go secure.

    Let us know if you have more questions, we will be glad to assist you.

  • Profile Image
    Adslive_media
    Answered on July 06, 2015 at 05:09 PM

    Thank you David.

    As far as I know our account isn't free.

    We are supposed to have a "Economic" account type, since we pay around $20 per month.

     

    Can you confirm this please?

  • Profile Image
    BDAVID
    Answered on July 06, 2015 at 05:29 PM

    I can see your subscription(INT140818-6864-58990S) was canceled due to a failed payment for June 18th(card got declined), that's why your account went back to free status on July 1st.

    I would recommend you to upgrade again: https://www.jotform.com/help/331-How-to-upgrade-my-account

    If you need anything else please open a new thread, we will be glad to assist you.