What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paypal system not working

    Asked by researchpaperstobuy on July 16, 2015 at 09:20 AM

    My paypal payment form is not working check it out: https://secure.jotformeu.com/form/40965462607359

    Could it be that encryption update? Please I want to repair it.

    Page URL:

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    JotForm Support

    Answered by david on July 16, 2015 at 12:15 PM


    I checked your submissions and it looks like you have several incomplete payments:


    This usually means that your users are either not finishing the payment process or your PayPal settings are incorrect. 

    Your setup looks OK but make sure you have the proper email address for your PayPal account entered and that your account is able to accept payments.