What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The system will not let me reactivate my account

    Asked by dsdazzlingjewelry on July 19, 2015 at 10:27 AM

    I am trying to reactivate my account and it keeps saying Error, contact support.  Please help

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    Answered by Shadae on July 19, 2015 at 01:11 PM

    Hi dsdazzlingjewelry,

    After reviewing your account, I am seeing that your account and your forms are currently active.

    I am also seeing that you are currently on a Premium membership.

    Can you confirm if you are still experiencing an issue? If so can you inform us of what you are currently trying to achieve with your account?

    Thank you

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    Answered by dsdazzlingjewelry on July 19, 2015 at 01:34 PM

    Thank you, I finally did get it to work.  

    But I am having trouble with the embedded code not showing up.
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    Answered by Ben on July 19, 2015 at 03:15 PM

    In my colleague's name, you are welcome and I am happy to hear that you were able to resolve your issue - if it comes back by some chance do let us know.

    Now in regards to your other issue with the embed code, I have moved it to a new thread here: http://www.jotform.com/answers/614115 so that we can properly assist you with that as well. We will be replying to it shortly.