The system will not let me reactivate my account

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    Asked on July 19, 2015 at 10:27 AM

    I am trying to reactivate my account and it keeps saying Error, contact support.  Please help

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    Answered on July 19, 2015 at 01:11 PM

    Hi dsdazzlingjewelry,

    After reviewing your account, I am seeing that your account and your forms are currently active.

    I am also seeing that you are currently on a Premium membership.

    Can you confirm if you are still experiencing an issue? If so can you inform us of what you are currently trying to achieve with your account?

    Thank you

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    Answered on July 19, 2015 at 01:34 PM

    Thank you, I finally did get it to work.  

    But I am having trouble with the embedded code not showing up.
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    Answered on July 19, 2015 at 03:15 PM

    In my colleague's name, you are welcome and I am happy to hear that you were able to resolve your issue - if it comes back by some chance do let us know.

    Now in regards to your other issue with the embed code, I have moved it to a new thread here: so that we can properly assist you with that as well. We will be replying to it shortly.