What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to Fix Captcha Error when Fowarding Submissions

    Asked by unterestform on July 31, 2015 at 11:42 AM

    Hi

    When I am trying to forward a submission an error pops up and says please correct captcha. What is this and how to I correct it?  Thanks.

    http://form.jotform.us/form/52015565327149

    Page URL:
    http://www.jotform.com/submissions/52015565327149

    captcha error forward submissions correct captcha captcha submissions view submissions
  • Profile Image
    JotForm Support

    Answered by KadeJM on July 31, 2015 at 01:26 PM

    If I understand you correctly you mean that you are in your submissions viewer and trying to foward a submission to someone. Then after entering the captcha and sending it you get an error, correct?

    What exactly does the error message on your end say? Is it telling you to correct the captcha? If so then that most likely means you entered it wrong the first time.

    I tested this on my end but so far I am unable to replicate the issue.

    I've gone ahead and cleared your form cache so please also clear your browser cache then try this again and let us know if you are still having any issues with it. If so then please let us know what browsers|browser version you are experiencing this problem on.