What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submissions not coming through

    Asked by willingheartsdalmatianrescue on August 14, 2015 at 02:12 PM

    People are complaining that they have submitted our Pet Adoption Application several times, however we are not receiving them and they are not coming into our Submission box. I checked the "Check Bounce List" and we are not on it.

    Also, please remove Pet Adoption Application from the Templates, we are still getting wrong submissions.  Pet Adoption Application  This template should have been removed almost a year ago, as requested. It still has WHDR code in it. 

    Please address these concerns immediately, the rescue depends on people for fostering and forever homes for our loving pets.

     

    Thank you,

    Lucy

    submission issue
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    JotForm Support

    Answered by Mike on August 14, 2015 at 05:20 PM

    Thank you for contacting us.

    The form will not trigger any emails if the entry is not added to submissions (it means that we have not received it).

    Do you have that form embedded on some web page? If yes, please provide us with the URL.

    The second concern has been moved into a separate thread, so that we will be able to address it properly.

    http://www.jotform.com/answers/639235

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    Answered by willingheartsdalmatianrescue on August 19, 2015 at 09:19 AM

    Here is the link to our form.

     

    http://www.whdr.org/application.html

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    JotForm Support

    Answered by david on August 19, 2015 at 11:40 AM

    I checked your account and there are several submissions in the submissions view for your form:

    http://www.jotform.com/help/269-How-to-view-Submissions

    Your notification is set to be sent to "RKLARK@VERIZON.NET".  Make sure this is the correct address and that it is entered properly.  Try the address without all caps. 

    Also, I noticed the page your form is embedded to is not properly formatted:

    You may want to add a doctype declaration, as well as head and body tags:

    http://www.w3.org/TR/html401/struct/global.html

    <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01//EN" "http://www.w3.org/TR/html4/strict.dtd"> <HTML> <HEAD> <TITLE>pet adoption form</TITLE> </HEAD> <BODY> paste your embed code here </BODY> </HTML>

    If none of that works, let us know and we will be happy to take another look.
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    Answered by willingheartsdalmatianrescue on August 30, 2015 at 09:42 AM

    I have read your response. The is email address is correct. When you say the "page your form is embedded to is not properly formatted", can you explain exactly what you mean?  They were coming through before, so did something change on your front or ours? We have done anything different, so I'm at a loss for what has happened. Would it work better if I didn't embed the form?  Is there anyway you can give specifics on the right way to add a page and this form so the email/submissions come through?

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    JotForm Support

    Answered by ashwin_d on August 31, 2015 at 01:59 AM

    Hello,

    I did check your webpage where you have embedded your form and it seems you have added your form's script embed code within your webpage's head tag. Please check the screenshot below:

    This is correct that your embedded form is not working correctly. The validation of your form is not working as well. I was able to submit your form without any input data. Please check the screenshot below:

    I would suggest you to remove the script embed code form the head tag of your webpage and add embed your form's iFrame embed code within the body tag of your form. The following guide should help you how to grab your form's iFrame embed code:  https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

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    Answered by willingheartsdalmatianrescue on August 31, 2015 at 08:04 AM

    Thank you, we will try this and let you know if it works.

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    Answered by willingheartsdalmatianrescue on September 13, 2015 at 11:22 AM

    one of the applicants reported that their application indicated that it was cc’d to “adoptadal” email address.  Any ideas on this?

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    JotForm Support Manager

    Answered by Jeanette on September 13, 2015 at 10:17 PM

    Seems like you have a form with multiple recipients, to know how to create or delete this, please follow this guide: https://www.jotform.com/help/39-Send-Notifications-to-Multiple-Recipients

     

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    Answered by willingheartsdalmatianrescue on September 14, 2015 at 07:42 AM

    No, we only have one recipient on our form.

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    JotForm Support

    Answered by david on September 14, 2015 at 11:23 AM

    As far as I can tell, the only address your notification will be sent to is "dalmatianrescue@comcast.net".  If your notification was set to be sent to additional addresses, all of your notifications would show the same information.  The notification may have been CC'd by the original recipient.