What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Image Checkboxes widget is not working in multistep form.

    Asked by shivanibannu on August 18, 2015 at 07:44 AM

    Sir, I am making a multistep form. In very first step when I use 'Image Checkboxes' widget, it makes 'Next' button irresponsible. The form doesn't proceed forward on pressing 'Next' button. I have tried many times with different forms but the problem is same i.e. after applying 'Image Checkboxes' widget, 'Next' button doesn't work.

    Please solve this issue of 'checkboxes widget'.

    Thanks !

     

     

    checkboxes image checkboxes multistep form
  • Profile Image
    JotForm Support

    Answered by beril on August 18, 2015 at 08:17 AM

    Hi friend,

    I've cleared form caches for you and also I've tested your form with different browsers.

    It works fine for me.

    You can also clear your browsers cache and clear your cookies for Jotform.

    After clearing your cookies, login your account and try it again.

     

    If you have any question or issues, please do not hesitate contacting us.

    We will be glad to assist you.

  • Profile Image

    Answered by shivanibannu on August 19, 2015 at 11:40 AM

    Dear Beril, thanks for your help. I'm really impressed with your fast response. I'll work on your suggestion. Thanks again!

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    Answered by shivanibannu on August 19, 2015 at 03:35 PM

    Dear Beril,  your method didn't work. 

    I have cleared all cookies and cache from my browser and jotform,  but no gain.  I reinstalled  my wordpress website, cleared all its data,  cleared my browsers in my laptop,  tablet and mobile phone. I tried everything I could. But nothing happened. 

    Please check the first page of my 'clone of Book an Appointment'  form. It doesn't work on pressing the 'Next'  button. 

    Please help.

    Thanks!

     

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    Answered by Ben on August 19, 2015 at 05:26 PM

    It was not needed for you to change your WordPress website. Based on what you have mentioned I do believe that the issue is happening due to the conflicting codes, but to be sure, it would be best if you could give us the link to the website page where your form is embedded.

    I would also like to suggest using the oembed method as shown here: A Guide To Forms For WordPress JotForm Users

    Do of course let us know how it goes and if you have any additional issues or questions and we would be glad to assist :)