What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Receiving emails without content

    Asked by infinitegraphx on August 19, 2015 at 08:46 AM

    I'm receiving notifications without content. However clients are filling out form and making payments. And info is not where to be found in jolt form files of that form.

    Page URL:
    www.mauriciopuerta.tv

    Screenshot
    Emails content receiving Without
  • Profile Image
    JotForm Support

    Answered by Jan on August 19, 2015 at 11:17 AM

    I checked the mail logs and I can see that the submissions were sent successfully. You can use this guide if you want to know how to check your form email history.

    If you can't find it in the regular submissions, it is possible that it is in the Incomplete Payments. Please check this guide: https://www.jotform.com/help/135-How-to-View-Incomplete-Payments

    This happens when the payment was not completed. One of the reason is, if the user closes the browser and did not complete the payment in the paypal page.

    Related guide: https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    Hope this helps. Thank you.