What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The field in our form is not appearing

    Asked by systEmise on August 26, 2015 at 10:10 PM

    Hi Jotform team,

     

    We are about to send a form to our client, unfortunately one field in the form is not showing up. We ran out of options to fix it, and we appreciate your immediate action to help us sort it out.

     

    Please view this screenshot http://prntscr.com/89dp3d the red highlight is where the field should appear

     

    Cheers

     

    in JotForm and href
  • Profile Image
    JotForm Support

    Answered by mert on August 26, 2015 at 11:33 PM

    Hi,

    First of all, I have to ask is your website using HTTPS protocol? If you don't know, you can send a URL of your website.

    If you add something with HTTP protocol on HTTPS, this causes a mixed content.

     

    To avoid losing time, now I am giving solution for that scenerio. You need to re-embed your form using HTTPS protocol by using THIS method.

     

    I also cleared your forms' caches and fixed folder.

    If the situation like I mentioned, please try the method above and give us a feedback.

     

  • Profile Image

    Answered by systEmise on August 27, 2015 at 02:02 AM

    Hi there,

     

    I think you missed the question. Let me show screenshot of the issue: http://prntscr.com/89ef96

  • Profile Image
    JotForm Support

    Answered by mert on August 27, 2015 at 02:58 AM

    The missing fields problem, can cause by mixed content issue(HTTP HTTPS conflict) or Javascript error. That's why, I want URL of your site, because your form is displayed perfectly in preview mode.

     

    Plus to the method I mentioned above, you can also embed your form by using iFrame. You can follow the instructions HERE.

     

    While doing that, please don't forget to check "Secure Form" checkbox.

     

    Please let us know about your last status.