What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form is not submitting

    Asked by comemphis on August 30, 2015 at 09:11 PM

    Hi, as of this afternoon I have received feedback that one of my forms is not submitting. I have tried to submit an entry and the form begins to load, but "hangs" and does not successfully submit or report an error. Is this across all forms or just this specific one? Thanks for your help.

    Page URL:
    http://submit.jotformpro.com/submit/42304921004945/

    My Forms thanks all and
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    Answered by Sammy on August 31, 2015 at 02:02 PM

    I did manage to to submit your form  and resulted in the 502 gateway error, I will update our development team regarding this matter for additional investigation into the problem.

    Could clone a copy of the affected form then try submitting using it, do let us know of the outcome

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    Answered by comemphis on September 03, 2015 at 01:12 PM

    I tried testing the form today and it did submit successfully so I'm not sure what the issue was before. 

     

    Another issue that I did catch was an additional column inserted into my Google sheet with a link to edit the entry. This did prevent my Google scripts from running and send an email although the form submitted success to JotForm. Is there any communication on when changes like that occur. It seems that this changed was made in the past week, correct? This would be very helpful as we use Google scripts for all of my forms to send multiple email confirmations to filtered recipients based on entry criteria. A change like this keeps the forms from sending and makes it appear like no one has submitted a form and that there are no technical issues.

     

    Thanks for your help.

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    Answered by bigmeltz on September 03, 2015 at 01:35 PM

    Our form is also not working

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    JotForm Support Manager

    Answered by Jeanette on September 03, 2015 at 04:32 PM

    @bigmeltz

    Posting your comments in someone's else thread is not going to speed up a support request. Please open a single thread for each specific issue you might have. Provide with as many details as you can and the team will be gladly assist. Sayin g "Our form is also not working" means nothing. You ought to open your own thread and give the details. Otherwise, please follow up in any of the current opened threads you ahve.

    https://www.jotform.com/answers/654402-Some-report-emails-are-not-being-sent-from-our-form-#1

    https://www.jotform.com/answers/654570-SQL-Error-when-submitting-the-form#2

    https://www.jotform.com/answers/654308-notification-no-longer-working#3