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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    payment stripe is down again

    Asked by kauseway on August 31, 2015 at 11:08 PM

    Once a month this widget stops pulling data from my other field.  

     

    1) How do I click on the little edit button to link it to the correct field so it knows the total::??

     

    http://form.jotformpro.com/form/50005155818954

    Page URL:
    http://form.jotformpro.com/form/50005155818954

    Other field click correct how
  • Profile Image

    Answered by kauseway on August 31, 2015 at 11:12 PM
  • Profile Image

    Answered by kauseway on September 01, 2015 at 12:07 AM

    Found a way to do it. It is getting annoying that I lose connection to stripe and the field I use for the stripe total. 

  • Profile Image
    JotForm Support

    Answered by Chriistian on September 01, 2015 at 06:47 AM

    Hi,

     

    To pass an amount to your Payment Tool. You can try the following steps:

    1. Add a Calculation field that will compute your total amount. 

    2. Set the Payment Tool to "Collect Donations/Custom Amount Payments" option.

    3. Set "Get Amount From" to the Calculation field.

     

    Do let us know if you need further assistance.


    Regards.

  • Profile Image

    Answered by kauseway on September 01, 2015 at 09:24 AM

    Oh I know how to do that. The problem is the form randomly breaks and I have no idea until 1 or 2 days later when I lose sales.  Very frustrating.

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    JotForm Support

    Answered by BJoanna on September 01, 2015 at 12:12 PM

    I have tested your form and calculation field is passing correct data to payment field. 

    Can you please explain in more details what to you mean when you say that your form "randomly breaks"?

    You can try to clear your form cache and reintegrate Stripe payment field. 

    Looking forward to your reply.