What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why are all my forms disables?

    Asked by newpayment on September 02, 2015 at 05:41 AM

    I bough an account with you guys. Created a form but now it says form disabled. Please what is happening.

    I need help the earlier would be the better.

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    JotForm Developer

    Answered by mert on September 02, 2015 at 06:07 AM


    I checked your forms and the form named "Complete this form to place your order" is asking credit card information from users, that's why your form is disabled. JotForm only allowed payment with provided widgets, because of strict security policies.

    To activate your account, I need to delete that form, but there are some submissions saved from that form. Please reply this thread with your confirmation.

    I will be waiting for your answer.