What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving email notifications since 28th August

    Asked by 125magazine on September 02, 2015 at 06:19 AM

    No jot forms have come to our email since 28th August, please help!?

    Page URL:
    http://www.jotform.com/submissions/51394671801961

    email
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    Answered by Carina on September 02, 2015 at 11:41 AM

    I checked and our mail log shows the emails being sent to the email address 125LIVE@125world.com:

    Have you checked your spam folder?

    I cloned your form, added a custom sender email and made a test submission. Have you received it? If so please try adding a custom sender email to see if it solves:

    http://www.jotform.com/help/238-How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert 

    Let us know if the problem persists.

  • Profile Image

    (Private)

    Answered by 125magazine on September 02, 2015 at 11:54 AM

    Hello

    We dont have a spam folder on that email account and your test submission hasnt come through.
    Could you try sending to: team@125world.com instead?

    Its actually affecting 2 forms:
    http://www.jotform.com//?formID=51394671801961
    and
    http://www.jotform.com//?formID=51503594916964

     

     

  • Profile Image
    JotForm Support

    Answered by Mike on September 02, 2015 at 02:52 PM

    According to account email history the messages are being sent.

    You may consider contacting your hosting provider to track these messages and whitelist the following sending sources if possible.

    noreply@jotform.com
    us-sub1.jotservers.com
    us-sub2.jotservers.com
    aws-sub1.jotservers.com
    aws-sub2.jotservers.com

    If you would like to update recipient email on form, please follow the next instructions.

    Finding out E-mail Address used for submission notifications

    Please feel free to contact us if you need any further assistance.