Not receiving email notifications since 28th August

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    125magazine
    Asked on September 02, 2015 at 06:19 AM

    No jot forms have come to our email since 28th August, please help!?

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    Carina
    Answered on September 02, 2015 at 11:41 AM

    I checked and our mail log shows the emails being sent to the email address 125LIVE@125world.com:

    Have you checked your spam folder?

    I cloned your form, added a custom sender email and made a test submission. Have you received it? If so please try adding a custom sender email to see if it solves:

    http://www.jotform.com/help/238-How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert 

    Let us know if the problem persists.

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    Mike
    Answered on September 02, 2015 at 02:52 PM

    According to account email history the messages are being sent.

    You may consider contacting your hosting provider to track these messages and whitelist the following sending sources if possible.

    noreply@jotform.com
    us-sub1.jotservers.com
    us-sub2.jotservers.com
    aws-sub1.jotservers.com
    aws-sub2.jotservers.com

    If you would like to update recipient email on form, please follow the next instructions.

    Finding out E-mail Address used for submission notifications

    Please feel free to contact us if you need any further assistance.