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Can't upload an image using jotform on mobile devicesAsked by prestigeprint on September 09, 2015 at 05:20 AM
We have been using your jot form service for a few months and love it. I'm not a seasoned expert on these things and have been slowly getting the grips with it, we have only just got used to selling our services on ebay.
We are using your form on ebay to help our customers personalise there t shirts, as ebay is limited in this field. The form is listed in the description, for the most part it seems to work fine but the "Upload an image" part resets the form when customers are using mobile devices to order from.
Most not all use the use desktop computers where the upload function works fine, so it seems to be only when customers are using mobiles. We have resorted to telling the customers to email the image separately if they are having problems with the form. Its not ideal as we like to have the details sent altogether to avoid confusion.
I was wondering if there is an easier method or if its just a simple fix? This is not the only form we have listed on our ebay page so I would have to sort those out too.
Sometimes when people send us images through the form.
"This XML file does not appear to have any style information associated with it"
Looking forward to hearing from you.
For mobile devices, we recommend you to use "Filepicker" widget. That upload tool is more compatible with mobile platforms. Also, to get more information about adding widget, you can check THIS document.
To add "Filepicker" widget,
- Click to the "Widgets" tab and search for "Filepicker".
Please try this one and if the problem consists, please contact us again.
Have a nice day.
I have made a separate listing below to test this as I didn't want it interrupt the service.
Yes, it seems like embedding the form's full source code is causing different problems in your end, like some styles are not loaded properly.
I would advise that you use the iFrame embed code or the default embed script to avoid problems.
For the Upload field, you could try using the Filepicker widget instead, we usually advise it as it works best for mobile phones.
Regarding the error on XML, I would suggest that it is also related on using the full source code, but in case after making the changes and you are still getting that problem, please let us know immediately, it happens when the file is not uploaded properly.
Let us know if that works.
I tried adding iframe and java script but ebay won't let me do that in the description.
I'm at a loss to what to do next.
Upon checking your website link http://www.ebay.co.uk/itm/CUSTOM-PRINTED-PERSONALISED-T-TEE-SHIRTS-STAG-HEN-CHARITY-YOUR-IMAGE-PHOTO-/321850348492?ssPageName=STRK:MESE:IT, I see that you have embedded the form's full source code. You should be able to embed the iFrame or the script code the same way how you have embedded that JotForm in that page.
I have the same problem, i tried to download Filepicker, cannot find the widget, please help :-)