What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why I've Received Mail About Being Disabled?(I've Paid the Fee)

    Asked by knightli on September 09, 2015 at 06:47 AM

    I have received an email stating that my account will be disabled Thursday due to my account reaching its limit. I upgraded last week and paid the $19.00 fee.  What seems to be the problem?  I cannot have this account disabled.

    my account fee problem upgraded and
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    JotForm Support

    Answered by mert on September 09, 2015 at 11:04 AM

    Hi,

    Sorry for this inconvenience, but I checked your account and everything seems OK. I assume that the email about reaching its limit is sent by mistake. You don't need to worry about that.

    Also, the next billing date is scheduled on September 30th, 2015. That means, you've updated your account to Bronze monthly without any error.

     

    If there is something more in your mind, don't hesitate to ask us.

    Have a nice day.

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    Answered by knightli on September 10, 2015 at 02:46 PM
    I just received an email saying that my account was disabled.  Can you please verify that is has not been? Lisa Knight
    On Wednesday, September 9, 2015 11:03 AM, "JotForm Support Forum" wrote:

    New response received A new response has been received: Answered by mert Hi,Sorry for this inconvenience, but I checked your account and everything seems OK. I assume that the email about reaching its limit is sent by mistake. You don't need to worry about that.Also, the next billing date is scheduled on September 30th, 2015. That means, you've updated your account to Bronze monthly without any error. If there is something more in your mind, don't hesitate to ask us.Have a nice day. View this thread on browser » Unsubscribe Thread 1441811050

    ...
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    JotForm Support

    Answered by mert on September 10, 2015 at 06:30 PM

    Hi Lisa,

    I assure you that currently, your account is bronze and active. The image below shows your current status on JotForm.

     

    So, you don't need to take that email seriously.

    Also, you can check your status by yourself. Please follow the steps to access "Billing" page by using How to Check Invoices tutorial.

     

    For further assistance, don't hesitate to contact us.

    Thanks.

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    Answered by knightli on September 21, 2015 at 03:47 PM
    I have multiple people trying to register for an annual conference and my account has been disabled-showing that it is over quota.  I paid the $19 fee weeks ago!! I was sent two emails stating that my account was disabled AFTER I paid, but was assured...THEN reassured (the second time) that my account was active. PLEASE RESOLVE THIS ISSUE IMMEDIATELY!!!!
    On Thursday, September 10, 2015 6:28 PM, "JotForm Support Forum" wrote:

    New response received A new response has been received: Answered by mert Hi Lisa,I assure you that currently, your account is bronze and active. The image below shows your current status on JotForm. So, you don't need to take that email seriously.Also, you can check your status by yourself. Please follow the steps to access "Billing" page by using How to Check Invoices tutorial. For further assistance, don't hesitate to contact us.Thanks. View this thread on browser » Unsubscribe Thread 1441924227

    ...
  • Profile Image
    JotForm Support

    Answered by EltonCris on September 21, 2015 at 06:30 PM

    Hello,

    Our apologies for the inconveniences caused. Your account knightli is already on the bronze plan but it does not have any forms in it. However, I found 1 form on a guest account under your IP address http://www.jotform.us/form/31225695449158. Is this the form you are currently using? If yes, we can move this to your paid account knightli. You might have created this form while you are not logged in that's why it was saved on a guest account. However, if this is not the form you are using, please let us know the form URL so we can move it to your paid account.

    We'll await your reply. Thanks!

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    Answered by knightli on September 22, 2015 at 07:09 AM

    Per my web designer that recommended jotform:

     

    "No, that is not the correct account. 

    It looks like the error occurred because the account that was activated with the bronze account was for the username "knightli". The account that we have the forms on is "wvsrt". Here is the form URL for the account: http://www.jotform.us/form/52063590541148

    The email account associated with the account is knightl@uhcwv.org. So if you emailed them from your frontier email, they probably set up a new account. You'll want to tell them that's the email associated with the account."

     

    I'm sorry for the confusion.

     

     

     

     

     

  • Profile Image
    JotForm Support

    Answered by EltonCris on September 22, 2015 at 10:26 AM

    @knightli

    Thanks for that information. I have cancelled and refunded the payment made on knightli account. This account is now on the free plan.

    Please ask your web designer to upgrade the correct account wvsrt by logging in to this account first then head to the pricing page to upgrade to the bronze plan http://www.jotform.com/pricing/. I have also re-activated this account wvsrt so the forms will continue to work as usual.

    Thanks!