Why aren't all the fields showing up in the email submissions?

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    sarahkern
    Asked on September 15, 2015 at 04:11 PM

    Hi, I have a form on my website and all the fields show up in the form on the site, but when forms are submitted, random fields are being omitted. For example, I can't see the quantity field which is vital.


    Please advise.

  • Profile Image
    BDAVID
    Answered on September 15, 2015 at 07:11 PM

    The current email notification needs to be updated, please delete it:

     

    Then create a new one as explained on this guide: https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    All the fields in your form will be automatically updated in the new one. Let us know if you need more help, we will be glad to assist you.