Why aren't all the fields showing up in the email submissions?

  • sarahkern
    Asked on September 15, 2015 at 4:11 PM

    Hi, I have a form on my website and all the fields show up in the form on the site, but when forms are submitted, random fields are being omitted. For example, I can't see the quantity field which is vital.


    Please advise.

    Page URL: http://www.bagtagsinc.com/#!order-request/cw1w
  • David JotForm Support Manager
    Replied on September 15, 2015 at 7:11 PM

    The current email notification needs to be updated, please delete it:

    Why arent all the fields showing up in the email submissions? Image 1 Screenshot 30 

    Then create a new one as explained on this guide: https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Why arent all the fields showing up in the email submissions? Image 2 Screenshot 41

    All the fields in your form will be automatically updated in the new one. Let us know if you need more help, we will be glad to assist you.