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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Why aren't all the fields showing up in the email submissions?

    Asked by sarahkern on September 15, 2015 at 04:11 PM

    Hi, I have a form on my website and all the fields show up in the form on the site, but when forms are submitted, random fields are being omitted. For example, I can't see the quantity field which is vital.

    Please advise.

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    JotForm Support

    Answered by BDAVID on September 15, 2015 at 07:11 PM

    The current email notification needs to be updated, please delete it:


    Then create a new one as explained on this guide: https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    All the fields in your form will be automatically updated in the new one. Let us know if you need more help, we will be glad to assist you.